Job Description

Job Title:

Guest Experience Co-ordinator

Location:

Edinburgh

Hours:

20-30+ hours (20 hours min)

Salary

: 12,480 - 13,440 (Based on 20 hours)

Who we are:

Aire Spaces is a small, but growing company, formed in Edinburgh in late-2023. We manage short-term let properties for our clients that are listed on multiple platforms such as Airbnb, Booking.com, VRBO, and direct on our website. We have steadily grown over the past year whilst strengthening our business processes and have targets to continue to expand the portfolio of properties we manage for our clients and grow our team in 2025. The properties we manage are located within Edinburgh and its outskirts, where we provide a full short term let management service for our clients and guests by carrying out listing and revenue management, 24/7 guest support, cleaning & maintenance.

About the role:

You will be focused on the client experience through; answering questions and enquiries from guests, confirming cleaning schedules and times, quality checking rentals before check-in, arranging notes & welcome gifts for guests, organising maintenance, and supporting general business needs when required.

The role will involve independent travel across Edinburgh and North Queensferry and working from home where necessary.

The hours can be flexible to suit demands of guests and turnovers.

In-house training will be provided.

Key Responsibilities:

You will work closely in a team with the company directors and at times independently to carry out the below:

Management of Cleaning Team & Quality Checkers

Checking cleans and quality inspections are scheduled on our cleaning software and that they are completed on time. Monitoring Quality Checkers and actioning any needs that arise from the reports they provide. Complete inspections and fix any cleaning issues if required. At times you may need to act as a Quality Checker. Keeping properties stocked with all the necessities that cleaning teams and guests require.

Identifying and Managing Maintenance

For any maintenance needs that arise, you will be responsible for organising trades to attend to fix them and checking the quality of work undertaken.

Guest Experience

Interacting with guests via our management software, on online booking platforms, and over the phone. Interacting with guests in person from time to time. Answering questions and queries from guests. Ensuring guests have everything they need for an excellent stay. Managing bookings and guest requirements via the channel manager. Reviewing guests and actioning needs that arise through guest feedback.

General Business Administration Support

You will be given various tasks to support the growth of the business including research, administration, and maintaining company and operational standards.

Competencies:

Customer Focused Collaborative Personable Problem solving Positive mindset People management Keen eye for detail

Personal Attributes:

Client focused, professional, and personable to establish and nourish relationships. We take a down-to-earth approach with our clients and guests. A self-motivated person who can work on their own initiative or in a team whilst achieving stretching targets. Ability to work calmly and efficiently in an at time pressurised environment. Excellent organisation skills and ability to manage challenging demands. Ability to make decisions, solve problems and manage people and tasks. High attention to detail and aesthetics. An honest individual with high levels of personal integrity. A great team player who is willing to show flexibility and adaptability where required. Excellent communication and interpersonal skills. A coachable individual who strives for continuous improvement and development. We are looking for people to grow with the business.

Key requirements:

Essential

Full, clean driving licence, and your own car (ULEZ compliant) Highly proficient in the use of IT systems including MS Word, Excel, Outlook Experience gained in a customer service or sales role Strong administrative skills Flexible to work hours to meet business needs, and based on team rota structure Be able to work during the evenings and on weekends when required to do so Excellent communication and strong team player Ability and willingness to learn quickly whilst on the job Previous customer service experience with the skills to establish and build relationships quickly Strong common sense for solving/googling appliance problems and communicating these to guests Excellent organisational skills and ability to adapt quickly to unplanned situations Natural attention to detail Ability to make decisions, solve problems and ask for help

Desirable

Knowledge of the Edinburgh lettings market / short-let knowledge Previous sales experience

Benefits

:

Mileage paid 30 days holiday Birthday day off Employee wellbeing service Bright Exchange Discounts (cinema tickets, HelloFresh, etc.) Being part of a small and friendly working team Being part of a growing start-up with the ability to directly influence the growth of the business Opportunity to enhance your career progression within the company Flexible annual leave Flexible workdays We aim to look after our staff well and as our company grows, so too will the benefits you will have access to
Job Types: Part-time, Permanent

Pay: 12,480.00-13,440.00 per year

Additional pay:

Performance bonus
Benefits:

Additional leave Company pension Discounted or free food Employee discount Flexitime Health & wellbeing programme On-site parking Store discount
Schedule:

Holidays Overtime Weekend availability
Application question(s):

Please confirm you have a ULEZ compliant car?
Work Location: Hybrid remote in Edinburgh EH6 5DA

Application deadline: 06/08/2025
Expected start date: 03/09/2025