Job Description

Since its opening in 2009, Yorkshire Wildlife Park has evolved to become the UK's number 1 on-foot safari. We feature walkthrough exhibits that take the guest directly into the world of the animals. A dynamic centre for conservation and welfare, the park currently has around 475 animals across more than 60 different species. We aim to provide a quality, value for money experience that excites and inspires our guests.

Our Guest Experience and Contact Centre Department is responsible for the welcome and admission of all visitors to the park. The department handles face-to-face enquiries, selling and administering annual memberships and selling animal experiences. The work carried out by the department also covers?all potential customer experience prior to visiting Yorkshire Wildlife Park and the team strive daily to exceed customer expectation. The department is responsible for ensuring friendly and professional communication is made in a timely manner and plays a pivotal role in driving the business.

We are seeking an experienced and enthusiastic Guest Experience & Contact Centre Supervisor to become a key part of our vibrant, fast-paced team. Joining us on a 12-month fixed-term contract, you'll step into a role where no two days are the same and every interaction makes a difference.

In this exciting position, you will work closely with the Head of Department to lead and inspire our Guest Experience and Contact Centre team, ensuring every visitor enjoys outstanding service from their very first contact to the moment they leave. If you have proven supervisory experience, a passion for exceptional customer service, and the drive to thrive in a dynamic environment, we'd love to hear from you.

Main Duties & Responsibilities:

Ensure that all guests are greeted on arrival with efficiency and professionalism. To be the face of YWP and supervise the welcome, sales approach and admission process experienced by all guests. To ensure admissions, payments and bookings are being processed in line with agreed procedures. Assist the Head of GE with rotas, back-office systems, and processes to ensure the department operates efficiently. Support with the daily Supervision of the Guest Services Building, including the Contact Centre, to ensure exceptional customer service is delivered at all times.

Candidate:

Excellent communication skills with the ability to effectively communicate at all levels. Ability to work under pressure. Self-motivated, and enthusiastic with a can-do attitude. Must be able to work independently and as a part of a team. Excellent organisational skills. Must be flexible and able to work during the peak times which includes weekends, bank holidays and school holidays.
To download the vacancy information pack please visit the vacancies section of our website www.yorkshirewildlifepark.com

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 12.85 per hour

Expected hours: 32 per week

Benefits:

Discounted or free food Employee discount Free parking Gym membership On-site parking Store discount
Work Location: In person