Job Description

Overview

The Guest Relations and Administrative Coordinator is responsible for delivering exceptional guest experiences while ensuring smooth administrative and operational support. This role acts as a key liaison between guests, management, and staff, handling guest communications, resolving issues, and managing administrative tasks to support daily operations.

This is an onsite, full time position working 5 out of 7 days and weekend work will be required as necessary. Hospitality experience is essential.

Job specification:

Customer facing

Managing guest bookings Handle guest inquiries, requests, feedback, and complaints efficiently Ensure high standards of customer service and guest satisfaction Maintain guest records, preferences, and feedback logs Organising/creating add-ons and packages - upselling Managing guest complaints onsite PMS system knowledge Coordinating guest feedback

Housekeeping

General understanding Communicate and coordinate guest requests

Maintenance

Basic overview - simple maintenance repairs over holiday cover Basic H&S knowledge Troubleshooting

Administrative Duties

Manage daily administrative tasks Prepare reports (sales, inventory, payroll) Handle correspondence, emails, and phone calls Maintain employee schedules, and attendance

Financial & Inventory Support

Assist with invoicing and billing Monitor inventory levels and coordinate orders with suppliers Support budgeting and cost-control initiatives Reconcile receipts and cash reports

Human Resources Support

Onboarding, and staff documentation Coordinate training schedules and certifications

Operational Support

Coordinate between staff and management Ensure compliance with health, safety, and hygiene regulations Support audits and inspections Handle customer complaints and feedback when required

Skills & Qualifications

Proven experience in administration (hospitality preferred) Strong organizational and time-management skills Proficiency in MS Office / restaurant management systems Excellent communication and interpersonal skills Ability to work under pressure in a fast-paced environment

Additional information

Flexible schedule including evenings, weekends, and holidays On-site hospitality environment

Salary

Competitive but dependent on experience.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Work Location: In person