Job Description

Additional Information

Job Number

25113130

Job Category

Rooms & Guest Services Operations

Location

W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

W Edinburgh is hiring a Guest Relations Executive to join the team! We invite you to play an integral part in bringing to life this unique project.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

ABOUT THE ROLE

Reporting to the Guest Relations Manager, as Guest Relations Agent you will play a key role in ensuring guest satisfaction and anticipation of guest needs throughout their stay.


Joining the team means you will be instrumental to the success of the hotel's. We are looking for someone who is detail-oriented, a people-person and passionate!


As Guest Relations Executive, key aspects of your role will include:


Being an ambassador for the W brand Being the point of contact when dealing with VIP guests, ensuring any special requests are fulfilled Welcome all guests with a smile, eye contact and a friendly verbal greeting Anticipate guest needs and build rapport with guests Creating memorable experiences for our VIP guests Being approachable and caring and thrive on interacting with people Have a proactive approach with high attention to detail An understanding of exceptional levels of guest service
Our ideal Guest Relations Executive is someone who has:


A keen eye for detail Strong multi-tasking skills Excellent communication skills A positive mindset Creative thinking A genuine passion for working in hospitality
In return for your hard work, we give you:


World class training and development, including leadership development Unlimited career opportunities (internationally and locally) Wellness and mental health programmes Discounted accommodation, food and beverage in over 9,000 hotels all over the world! Discounts for your friends and family Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a facade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.


This W hotel helps redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.


Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy.


A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.


If this sounds like the perfect place for you, apply to be a Guest Relations Executive with us today!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.