Job Description

Who we are

We are family owned and run and have been offering self-catering accommodation at our riverside location at Notter Bridge for almost 50 years. Our properties are set within 18 acres of well-manicured gardens, lawns and woodland. We aim to exceed our guest's expectations in all that we offer.

The Position

We are currently looking for someone enthusiastic to join our friendly team in the role of Guest Relations & Housekeeping Manager. The role may be varied at times to assist with the day to day running of the business.

Responsibilities

Co-ordinate reservations by phone, email and online Process payments as required First point of contact at reception Welcome arrivals for check-in Ensure guests are enjoying their stay Process departures Integrate with and pass information to other departments Efficiently handle requests for information made by guests Be pro-active with sales enquiries Assist with marketing activities including social media updates Oversee the Cleaning Supervisor/Team Leader. Oversee the Daily programming of casual cleaning staff. Schedule Rota with casual cleaning staff.

The Person

Must be dedicated to ensuring our guests expectations are exceeded Have excellent communication skills by phone, email and in person Must deliver exceptional levels of customer service Have an excellent eye for attention to detail and be precise

Holiday

28 days holiday. As with all tourism businesses, school holidays are the busiest and holidays may have to be taken outside of peak times.

Additional information

This is an office based full-time position, working 5 days a week, which will include working Saturday and some Bank Holidays during peak times and when doing this the days off will be Sunday and Wednesday. At other times of the year your working week will be Monday to Friday inclusive with Saturday and Sunday off. Hours of work are 08:30 until 17:30. Some minor adjustments may need to be made to these hours during peak times. You will be required to monitor on occasion, on a rota basis , (1 week on 2 weeks off) our out of hours response service for urgent matters that might arise which is generally very infrequently.

Must have driving licence to enable you to drive company vehicles.

Free onsite Parking.
Job Type: Full-time

Pay: 27,000.00-28,500.00 per year

Benefits:

Free parking On-site parking
Work Location: In person