Job Description

As the Guest Relations & Reservations Manager, you'll be the first point of contact for our guests -- both online and in person. You will manage the booking system, coordinate special requests, and ensure every guest feels valued from the moment they reserve to the moment they leave the restaurant.

Your goal is to deliver seamless communication, personalized service, and efficient table management.

Key Responsibilities

Manage all incoming reservations (phone, email, online systems ) Confirm, modify, and follow up on bookings -- ensuring accurate guest information and preferences are recorded. Greet and welcome guests warmly upon arrival; coordinate seating with the front-of-house team. Track guest preferences, special occasions, and feedback to enhance future visits. Communicate effectively with the operations and management teams regarding guest needs and large bookings. Assist in developing and implementing guest experience standards. Resolve guest issues or complaints promptly and professionally.
Requirements

Proven experience in reservations, guest relations, or front-of-house roles within a premium or fine dining environment. Excellent communication and interpersonal skills (both written and verbal). Strong organizational and multitasking abilities. Confident using booking and CRM systems (experience with OpenTable, is an advantage). Fluent in English and Arabic
Job Type: Full-time

Pay: 24,420.00-42,520.08 per year

Language:

Arabic (preferred)
Work Location: In person