Job Description

Enrich the Journeys of our People and our Guests as our

Guest Relations Manager

!


The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.


Some of the

brilliant benefits

you will enjoy as a

Guest Relations Manager

are:

Annual earnings to

39,925.00 (36,925.00

base salary + non-contractual tronc)

Pension with company contributions

50% discount in all our restaurants and Spa treatments across our properties

Team member and Friends & Family rates across our properties

Complimentary stay after passing probation

Extensive discounts on our benefits platform

Access to private medical insurance

Interest free season ticket loan

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Support through development plans, apprenticeships and world-class management development programmes to be the best you can be

Bike to work scheme

Recommend a Friend incentive

Uniforms provided and laundered complimentary

Free meals on duty

Opportunity to join our taskforces to contribute to the business focuses, community and environment

Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate

Guest Relations Manager

, to join our

Front Office

on a

permanent

basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.


As a

Guest Relations Manager

, your main duties and expectations for the role will include:


Monitor arrival list daily to ensure correct room allocation and preferences. Ensure VIPs receive a personalised welcome and ensure that guests are met during their stay to create a memorable experience. Be responsible for replying to surveys and guest's emails ensuring follow ups and complaints are handled in an efficient manner and within 48 hours of reception. Ensure that all relevant details are recorded in the GRM Logbook and on the guest's profile notes.

Assist the Front Office team with check ins and check outs when business demands and be present at the desk to ensure face to face guest's recognition and personalized welcome.

Ensure all relevant guest's traces are arranged and further details from the guests are gathered for a more tailored service.

Promote the Leaders Club Member and AMEX THC program with the Front Office Manager and ensure full knowledge and adherence to standards.

To work in accordance with the Front Office Department and to act to ensure that all The Landmark London policies and procedures are followed.

You will be required to work 38.5 hours per week, on a 4 on 4 off shift rota.

We are ...

One of Sunday Times' Top 100 "Best Companies to Work For 2025"

Leaders Club Hotel of the Year Award 2025

A Leading Hotels of the World member

5 red stars

2 rosettes

Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this

Guest Relations Manager

role, we encourage you to

apply

today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK.


INDFOH