Job Description

Job Ref:

NOB1406

Branch:

Aethos London Shoreditch

Location:

Head Office, London (Central)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

28/11/2025

Closing date:

30/12/2025

AETHOS LONDON SHOREDITCH

We have many exciting opportunities at Aethos London Shoreditch



Unique to London, Aethos London Shoreditch offers a blend of Shoreditch's creative energy with Aethos's ethos of simple luxury.



As an established brand, we can offer growth and development, alongside the opportunity to travel.



If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you!



At Aethos London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.



Please do let us know of any specific needs you may have during your interview.

BENEFITS OF JOINING OUR TEAM

1500 Recommend a Friend Scheme. Health Assured Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts! Access to Wellable - a physical wellbeing app including company wide challenges. We are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing telemedicine with Hertility. Financial wellbeing support, including access to Stream. Up to 33 days holiday a year (increasing with length of service). Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.

THE ROLE

The Guest Relations Manager ensures an exceptional guest journey experience every guest enjoys an exceptional and memorable experience rooted in both Japanese omotenashi.

Key Responsibilities

Welcome and engage guests from diverse backgrounds, acting as the approachable face of the restaurant. Build authentic relationships with the local crowd, hotel regulars, London's creative crowd and local businesses, fostering repeat custom and brand loyalty. Ensure guest satisfaction, handle real-time feedback, resolve issues swiftly and empathetically. Curate and promote special events, collaborations, and private bookings that celebrate both Japanese culture and Shoreditch's dynamic social calendar, working closely with PR, marketing and the GM. Manage bookings with expertise in digital platforms and be point of contact for any VIP guest or booking. Collate and analyse guest feedback and online reviews, providing actionable insights to improve relevance and standout within the competitive local restaurant scene. Stay informed about trends, events, and local happenings, acting as a cultural connector able to recommend the area's best attractions to guests.

About You

In-depth knowledge of Shoreditch and East London culture, events, clientele, and expectations is essential. Strong network and relations in the fashion, music or cultural industry preferred. Strong interpersonal skills, cultural sensitivity, and the ability to manage diverse guest profiles. Confidence with booking and CRM software, digital platforms, and online review management. Fluent in English. * Must be eligible to work in the UK.