Job Description

An exciting opportunity as a Guest Relations Officer has become available to join the team at Carnoustie Golf Links, as part of the Guest Relations team of our prestigious golf course.



This is a fixed-term position, ending 31st October 2026. During this time, the successful applicant will work up to 40 hours a week at 12.21 per hour. In this role, evening and weekend work will be expected throughout your employment.



Working under the Customer Experience Supervisor, the normal duties of this role may include, but are not limited to:

Guest Services

Answering & forwarding telephone calls

Receiving and distributing post and parcels

Share local knowledge of other tourist destinations and give directions

Manage general enquiries using knowledge of our courses, facilities and local amenities

Meet & Greet; direct foot traffic as appropriate and assist with arrival/departure process of visitors

Checking in all visiting golfers

General reception duties direct visitors with appointments to relevant person and/or meeting room, monitor logbook, keep atrium clean and tidy

Organise golf rental good as requested

Liaise with Caddie Master in relation to all aspects of the caddies role

Prepare and print pin sheets for Championship & Buddon Courses

Season Ticket Holder Services

Assist with all aspects of Season Ticket Holder Bookings

Maintain and update all Season Ticket Holder Information

Process new Season Ticket Holders and renewals


Send/receive emails



Why work with us?



Staff discounts in The Rookery Restaurant and The Professional Shop Staff uniform provided as appropriate Information campaigns on various topics (including LGBTQ+, mental health, menopause, stress and burnout prevention and mens and womens health) Mental health first aiders on site Employee Assistance Programme Social committee with events throughout the year A true human being organisation that values employees as individuals Learning and development opportunities


Recent awards



Best Golf Course in Scotland Winner 2025 Golf Course Awards Best Golf Course over 250 2025 Scottish Golf Tourism Awards Best Pro Shop winner 2024 Scottish Golf Tourism Awards Leisure, Tourism & Hospitality winner 2024 Courier Business Awards Sustainability Award winner 2024 Golf Course Awards Wellbeing in the Workplace winner 2023 HR cHeRries Awards

At Carnoustie, we pride ourselves on being a world leading golf destination, holding our values of Authenticity, Inclusivity, Sustainability and Innovation and Development at the heart of all that we achieve. Joining our team would mean upholding these values in all aspects of working life, striving to enhance our customer experience is every way possible.