Job Description

Job Summary

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. This role requires strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries effectively. Multilingual or bilingual candidates are highly encouraged to apply.

Duties

Welcome guests upon arrival and assist with check-in and check-out procedures Respond promptly to guest inquiries via phone, email, and in-person, demonstrating excellent phone etiquette Provide information about hotel services, local attractions, and amenities Handle guest complaints or concerns with professionalism and empathy Maintain accurate records of guest interactions and transactions Collaborate with other hotel departments to ensure seamless service delivery Uphold the highest standards of cleanliness and organisation in the front desk area

Experience

Previous experience in a hotel or hospitality environment is preferred Strong guest service skills with a focus on creating positive experiences Bilingual or multilingual abilities are advantageous for effective communication with diverse guests Familiarity with hotel management software is beneficial but not essential A friendly demeanour and the ability to work well under pressure in a fast-paced environment

Benefits

Salary plus Service Charge (Monthly) Free Uniform and Uniform Dry Cleaning Free Staff Food whilst on shift Access to Marriott Employee Rates in over 9000hotels worldwide
If you are passionate about delivering outstanding customer service and thrive in a dynamic setting, we would love to hear from you. Join us in creating unforgettable experiences for our guests!

Job Type: Full-time

Pay: 25,400.00 per year

Work Location: In person