Job Description

Job Ref:

EHG3098

Branch:

Citi Hotel London - Luton

Location:

Citi Hotel London - Luton, Luton

Salary/Benefits:

Competitive Salary

Contract type:

Casual

Hours:

Part Time

Hours per week:

0

Posted date:

04/09/2025

Closing date:

06/10/2025

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.



An excellent opportunity has arisen for an experienced Guest Services Agent at our Citi Hotel London Lutonin LU1 2PA. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

Join us and enjoy the following benefits:

Discounted Hotel Rooms at EHG Hotels . Employee Assistance and Welfare Program Health Plan Life Insurance Cashback and discounts on the leading high street retailers Employee of the Quarter and Employee of the Year celebrations Recommend a friend scheme Excellent Training Development

What will your key responsibilities and duties be:

Create a warm welcome to everyone and set the tone for each of our guests' experience. Ensure that our guests experience a smooth Check-in and Check- out process Be a multitasker! Be able to answer our hotels calls in professional yet welcoming manner. Carry out Fire Walks.

What we are looking for:

Previous hotel experience as a Front Office Team Member or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems. Experience in offering exceptional customer service. Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members. Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail. Willing to work a flexible schedule (Including Night Shifts, Weekends Bank Holidays)




We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.