Job Description

Successful candidates will be based at our Luton Facility.

About the company:

Air Culinaire Worldwide is a global catering company who specialises in providing fine-dining catering for private aviation clients.

Salary:

Starting From 25,400

Job Purpose:

The Guest Services Agent is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW), resulting in outstanding guest service and client loyalty.

Under the supervision of the Guest Services Manager, and UK General Manager, the Guest Services Agent will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with information provided by client while adhering to all details.

The Guest Services Agent will work with Operations, Network, IT, Finance, and Marketing & Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system.

Responsibilities and Associated Duties:

- Full training will be provided

- Contribute to all functions and operations of their respective Guest Services Team.

- Login to assigned phone queue as assigned by management.

- Work on assigned e-mails that are coordinated by management.

- Ensure any assigned orders are processed accurately and in a timely manner.

- Ensure proper note taking of all pertinent information regarding an order.

- Using company software to determine approved preferred supplier for assigned order.

- Ensure any orders that are processed by the GSA are e-filed and coded properly.

- Engage with Guest Services Manager, Operations Manager, UK General Manager, Director or VP of Guest Services as needed.

- Participating in any cross-training opportunities of order entry on diverse client base, i.e. cargo, large cabin and international.

- Participating in meetings with assigned manager as needed and participation as requested in meetings with Guest Services Managers, Network (Bi-weekly), On-Sites (As needed), Customers (As needed).

- Any additional duties as assigned by management.

Shift Rotation:

Candidates must be available to work Monday - Sunday, including mornings, evenings and weekends as required.

- Shift Times are between: 05:00am-21:00pm

- Current rotation of x5 days on, x2 days off, x8 hour shifts. This is subject to change depending on business need.

Measures of Success:

- Specific Job Responsibilities

- Stellar Customer Service

- Integrity & Accountability

- Entrepreneurial Spirit

- Teamwork Commitment

Knowledge, Experience, and Skill Requirements:

- 1 Year of Catering Experience - Prior experience with catering/culinary operations or hospitality is preferred but not essential, including basic knowledge of culinary terms and practices (Preferred but not essential)

- 1 Year of Aviation Experience (Preferred but not essential)

- Must be capable of professional communication, both verbally, and written

- Experienced in handling client relationships in a business environment.

- Possess exceptional organisational skills and the ability to multi-task during regular business operations.

- Proficient in Basic Computer Navigation, MS Outlook/Word/Excel

- Ability to establish priorities daily, work independently, proceed with objectives and resolution of issues.

Candidates will be required to have a full 5-year background check including criminal record and extensive referencing.

Job Type: Full-time

Pay: From 25,400.00 per year

Benefits:

Company pension Discounted or free food On-site parking Referral programme
Ability to commute/relocate:

Luton LU1 1UU: reliably commute or plan to relocate before starting work (required)
Application question(s):

Candidates must be available to work Monday - Sunday, including mornings, evenings and weekends as required and between the shift times of: 05:00am-21:00pm. Is this suitable for you? Are you able to provide x5 years of previous employment or education references?
Work Location: In person