Job Description

Guest Service Agent - Central London

Just 15 minutes' walk from Big Ben


Join an amazing team in a truly exceptional workplace


Are you looking for:


A vibrant role in the heart of London? A workplace where your personality shines? A team that feels more like a family?

If you answered yes, we want to hear from you!

The Role: Guest Service Agent (Receptionist)- Maternity Cover- 40 hrs/week

As a Guest Service Agent, you'll be the face of our hotel and the heartbeat of our guest experience. From check-in to check-out, you'll ensure every guest feels truly welcomed and cared for.

Duties include but are not limited to:

Greet guests with warmth and professionalism Handle check-ins, room allocation, and check-outs Manage and adjust room reservations Respond to guest needs, complaints, and special requests Present hotel services and promote loyalty programs Maintain a tidy, secure, and efficient front desk Process payments and run administrative reports Hosting social evenings for our guests Collaborate with housekeeping, maintenance, and F&B teams to ensure smooth operations

Our Service Philosophy

Go beyond welcome

Build real connections

Make your mark

Our Service Signature:

? Ask Me - Always be ready, always be helpful

?

What We're Looking For

A proactive, guest-focused attitude Excellent communication and interpersonal skills Ability to stay calm and resourceful under pressure Attention to detail and a team spirit

All employment offers are conditional on two satisfactory references, including one from your most recent employer. You must also provide proof of eligibility to work in the UK.




Ready to bring your smile and skills to a central London hotel that values service, style, and substance?

Apply now and start your journey with us!