Reservations Agent (maternity Cover 6 Months)

London, ENG, GB, United Kingdom

Job Description

Reservations Agent (Maternity Cover - 6 months)


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Reservations


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The Langham, London; Europe's first Grand Hotel is currently recruiting for Reservations Agent to join our talented Reservations team. We're an equal opportunities employer, and we welcome and value applications from all communities.


ABOUT THE ROLE


In the role of Reservations Agent, your key focus will be to:

answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard. ensure all system traces are actioned on a daily basis ensure all 'no-shows' from the previous night are followed up and charged accordingly perform general office duties such as photocopying, scanning, filing as and when required

ABOUT YOU

excellent customer service skills and ability to build the rapport with guests ability to produce work with a high degree of accuracy and attention to detail strong organisational and administrative skills strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential. great team player attitude positive attitude

YOUR BENEFITS


Financial Wellbeing

Paid Overtime Discretionary Service Charge 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service Access to Wagestream - a salary advance benefit Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels Discounted accommodation at The Langham, London for you and your family Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments Up to 750 Recommend a Friend referral bonus Seasonal Travelcard loan Health Cash Plan (Level 1 covered by the hotel) Company pension plan Life insurance Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career 2 staff parties per year and several colleague social and community events Access to the Employee Assistance Programme by Hospitality Action (24/7) Access to Qualified Mental Health First Aiders on site Most Valued Colleague of the Month and Year Awards Long Service Awards

Physical Wellbeing

Free meals on duty in our Staff Restaurant Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided Enhanced Sick Pay Eye test vouchers Cycle2Work scheme * Subsidised regular Back Massage, Reflexology &

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Job Detail

  • Job Id
    JD3222929
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    London, ENG, GB, United Kingdom
  • Education
    Not mentioned