Job Description

We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?!

As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way!

Read on, it just keeps getting better...

In return for your hard work and commitment we offer:

Enhanced pay Service Charge (Tronc) earn up to an additional 3,000 per year Company sick pay for up to 4 weeks A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course) Annual party, family fun days, award dinners - we love to celebrate! Up to 30 days annual leave, increasing with length of service Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV. Investment in personal growth through Apprenticeship, Training Courses and Development Programmes. Can't wait until pay day? Wage Stream allows you to pay yourself when you need it! Hospitality Rewards include FREE Employee Assistance Programme from Day 1 Local discounts on gym memberships Complimentary counselling sessions to support mental health Wellbeing App with a range of support such as podcasts, fitness videos, recipes

AND MUCH MORE...........

CORE VALUES

Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.

Empathy

Caring and understanding about another person's perspective or circumstance

Collaboration

Working as a team, listening and supporting each other to reach our collective goal

Drive

The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face

Trust

Honest, reliable and accountable do what we say we'll do

Passion

A love for doing what we do, and doing it with positivity and enthusiasm.

JOB SUMMARY

The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces.



As a Guest Service Ambassador at Rudding Park, you will be the face of our hotel, delivering an exceptional and personalised welcome to every guest. You will ensure a seamless arrival and departure experience while anticipating guests needs and consistently exceeding expectations. Your warmth, professionalism and attention to detail will help create unforgettable stays in line with all our core values and service expectations.

KEY RESPONSIBILITIES

Greet all guests warmly and professionally on arrival, ensuring a seamless check-in process Provide knowledgeable and bespoke information about hotel facilities, spa offerings, dining options, and local attractions Handle guest requests efficiently, whether in person, by phone, or electronically, ensuring timely follow-up and satisfaction Carry out services for our guests that have been pre booked Liaise with other departments (e.g., Housekeeping, Concierge, Spa, F&B) to coordinate guest services and resolve issues promptly Promote upgrades, special experiences, and offers where appropriate, enhancing the guest journey Maintain an immaculate front-of-house environment and professional appearance at all times Support the wider front-of-house team with concierge duties, luggage handling, and valet service, doorman duties as and when required Uphold Rudding Park's brand values and service standards at all times Handle and settle challenges from guests in house Handle and settle challenges from guest feedback post stay Record all guest feedback following in house procedure Attend relevant weekly meetings with all relevant information Interact with guests on a regular basis throughout their stay, obtain feedback on quality, products, service levels and over all overall satisfaction Maintain high visibility in the hotel at all times Review guest feedback, monitor and manage all forms of guest feedback Regular walk rounds of the resort internally and externally to check on cleanliness, be visible to our guests and teams and offer assistance when required Assist guests with luggage and ensure the luggage arrives in guests bedrooms in a timely manner, ensure guests luggage is stored efficiently when required Collect guests luggage from rooms on the day of guest departure ensuring it is loaded into the guests cars in a timely manner Show our guests to their bedrooms and explain all room and offerings Valet park and retrieve guests cars as and when required Meet and greet guests in the car park, welcoming them outside Provide support to other resort outlets during busy periods Be responsible for knowing what is going on in the business day ensuring you are aware of what guests are coming in, what events are taking place Be responsible for Health and Safety as an individual and also to work colleagues, guests and the business, reporting concerns through the Health and Safety processes and procedures. Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business Promote continuous improvement in the level of quality and guest care provided by the business and make proposals/suggestions where applicable Respect colleagues and the working environment at all times. Ensure high standard of dress and self-presentation within the working environment Undertake any other duties commensurate within the position for which you are qualified.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.



Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.