Job Description

Overview

We are seeking a friendly and professional guest service assistant to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. This position requires a strong commitment to hospitality and the ability to handle various tasks efficiently in a fast-paced environment.

This is a full time position, working 5 days from 7 - generally 8 hour shifts between 6.45am and 11.15pm, please consider transport to out city centre hotel.

Contract offered between 30 hours and 40 hours per week.

Duties

Ensuring that all guests experience an outstanding level of service Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness. Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately. Ensuring all repeat guests, loyalty members and VIP's receive recognition and appreciation. Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience. Demonstrating a sales mentality to selling bedroom, M&E and F&B including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast. Responding promptly to guest complaints and finding ways to turnaround any negative feedback. Following SOPs to ensure consistent hospitality for all guests. Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests. Process and receive telephone or walk-in reservations accurately Keeping up to date with the hotel's sales strategy and promotions, passing on leads to the sales team. Preparing and cooking menu items which will include food preparation, cooking, inventory management and maintaining cleanliness and organisation in the kitchen. Complying with Food Hygiene regulations. Serving guests in the bar Cleaning public areas Complying with legislative and safety regulations. Completing all training to timescales and looking for ways to develop your skills and experience. Looking for ways to deliver continuous improvements to guest experience.

Skills

Strong phone etiquette and communication skills are essential for effective guest interaction. Previous experience in guest services or hospitality within a hotel setting is an advantage. A friendly demeanor with a passion for providing excellent customer service is crucial. Ability to remain calm under pressure while managing multiple tasks efficiently.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Only candidates successful for interview will be contacted.

Job Type: Full-time

Pay: 12.21 per hour

Expected hours: 30 - 40 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Language:

fluent English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person