Job Description

Job Ref:

KGH10627

Branch:

Holiday Inn Express Shrewsbury

Location:

Holiday Inn Express Shrewsbury, Shropshire

Salary/Benefits:

12.21 per hour

Contract type:

Permanent

Hours:

Part Time

Shift pattern:

06:45-15:15 or 14:15-22:45 as an example or short shifts

Hours per week:

24

Posted date:

02/09/2025

Closing date:

21/09/2025

The role

Our

Guest Service Assistants

are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in SY2 6LG Shrewsbury. Excellent customer servcie is essential.



Guest Service Assistant duties include:


Working on a busy reception desk checking in and checking out guests Working on a bar which is part of the reception desk Keeping the breakfast buffet fully stocked and clearing tables and looking after up to 150 guests at breakfast as well as cleaning of the Kitchen and back of house areas. Basic cleaning of front of house areas Cooking simple evening meals for up to 10-30 covers Taking food orders and waiting on, looking after evening guests dining. Dealing with conferences Health and safety as part of your every day tasks Small maintenance jobs that may occur such as replecement of batteries in door locks, replacing broken tv's and batteries in remotes and changing lightbulbs Dealing with guests requests and complaints as they occur.

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.



Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at

recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:


Annual Conference Event and Awards

Apprenticeships

Robust career development opportunities and support for personal growth

Attractive discounts across many major retailers, restaurants, and events

Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

50% off food and beverage while you stay in our hotels

24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you'll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.



At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values. Please view our website for more details.





Join our Kew-Team today!


Set 4-minute walk from the nearest bus stop, this low-rise hotel is also 2.3 miles from Shrewsbury Cathedral and 4.5 miles from Shrewsbury Castle.