Job Description

Guest Service Host - Park Plaza Westminster

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our

Guest Services Host/ess

, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.


As a

Guest Services Host/ess

, you will receive:

Salary: 12.65 per hour plus incentives

Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends) 50% F&B discount at our restaurants and bars (for your whole party) Two free meals per day - including days off if you wish to come in! Access to 40% of your pay before payday through Wagestream! Recommend a Friend scheme - 750 BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas. Vitality at work scheme with great gym discounts & more Ride to Work Scheme & free local cycling lessons Travel season ticket loans
24/7 access to our Employee Assistance Programme Rotas published at least two weeks in advance (if applicable) Departmental productivity and service incentive schemes
Uniforms provided (if applicable) & free dry cleaning Annual Staff parties and events Company pension plan & award-winning training


The ideal candidate for the

Guest Services Host/ess

role will:


Have excellent interpersonal skills and the ability to connect with others Manage requests promptly, helpfully, politely and with a caring attitude Possess a good command of English and excellent communication skills Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care Have previous experience as a

Switchboard Operator or Guest Services Host/ess

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.