Job Description

Job Ref

BES6594

Branch

The Bermondsey Square Hotel

Location

London (South East)

Salary/Benefits

Competitive Salary

Contract type

Contract

Hours

Full Time

Shift pattern

as per business needs

Date posted

04/08/2025

Closing date

06/09/2025

We currently have an amazing opportunity to join the team as a Guest Service Manager.





Bespoke Benefits... What's in it for you?



At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.



We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.



We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.



At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.



We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.



Requirements:



As a Guest Service Manager you will be expected to.


Ensure that highest levels of customer service are delivered to our guests. Understand the impact of effective cost control while undertaking the role. Ensure that a good level of product and local knowledge for guests when requested. Ensure co operation and compliance with all legislation relevant to your role in the business. Ensure that Learning and Development is undertaken to enable you to fulfil your job role.

The ideal person will have at least 1 years' experience in a similar position and will have the ability to deliver great service to our guests.



We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.



Duties will include:



Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.

Ensure all staff are fully aware of the booking procedures to maximise the sale and revenue in the hotel.

Co-operating with all departments in the hotel to ensure the correct reports and information are provided on request.

Ensure the front desk is kept presentable and manned at all times.

Demonstrating a working knowledge of all services and facilities of the hotel and the local area.

You and your team will be responsible for maximising room revenues in line with the Company standards.


Being Bespoke:



Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and 815 million of assets.



We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.



We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

About Us

The Bermondsey Square Hotel is located in the heart of ever-evolving Bermondsey, with its thriving restaurant, bar and club scene, art galleries, design studios and boutique shops.



A short distance from the City, the Design Museum, Borough Market, The Shard, Tate Modern and Tower Bridge, our highly individual hotel is ideally located for easy access to some of London's finest sights whilst staying in an engaging neighbourhood. Read more about our local attractions, shops and markets.



This 90-room boutique hotel is designed to meet the needs of discerning guests from business travellers to foodies and fashionistas, to those simply looking to relax and enjoy the local attractions whilst staying in the comfort of stylish Bermondsey accommodation.



Housekeeping has always taken pride in our high standards of keeping the hotel 'squeaky' clean for our guests - their skills are now even more important to us than ever. We are super sanitised and super vigilant about cleaning every surface, nook and cranny for our guest's safety from the moment you come through the doors to the moment you leave.

We truly believe our people are our biggest asset and to reflect that we offer:

Competitive salaries - dependant on experience Access to complimentary Mental Health & Wellbeing services 50% off all Bespoke Hotel Stays, & 25% off for family and friends 50% off all Food & Beverage during Bespoke Hotel Stays A range of local in-house benefits * & many more!