Job Description

Guest Services Agent

========================

Langham Service

-------------------

The Langham, London; Europe's first Grand Hotel is currently recruiting for Guest Services Agent to join our talented Langham Service team. We're an equal opportunities employer, and we welcome and value applications from all communities.


ABOUT THE ROLE


In the role of Guest Services Agent, your key focus will be to:

take In-Room Dining orders from all in house guests. take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant take and transfer any external calls that are coming in. assist with handling of all emails that come to the hotel's generic email address. ensure all wake up calls are logged, handled speedily and to Langham Brand Standards. log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system troubleshoot guest internet issues, utilising support help line when needed.

ABOUT YOU

excellent customer service skills and a real understanding of 5 luxury environment service requirements
excellent communication skills, in English language, both written and verbal knowledge of a foreign language (advantageous) immaculate personal presentation a pro-active approach to guests and duties great attention to detail previous use of Micros, Open Table, GEMs or Opera systems is an advantage

YOUR BENEFITS


Financial Wellbeing

Paid Overtime Discretionary Service Charge 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service Access to Wagestream - a salary advance benefit Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels Discounted accommodation at The Langham, London for you and your family Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments Up to 750 Recommend a Friend referral bonus Seasonal Travelcard loan A subsidised taxi journey (20) for any shift you are scheduled to work between 00:00 and 05:00hrs Company pension plan Life insurance Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career 2 staff parties per year and several colleague social and community events Access to the Employee Assistance Programme by Hospitality Action (24/7) Access to Qualified Mental Health First Aiders on site Most Valued Colleague of the Month and Year Awards Long Service Awards

Physical Wellbeing

Free meals on duty in our Staff Restaurant * Uniform supplied and laundered or if non-uniform colleague, a complimentary val