Job Description

Guest Services Agent

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Front Office

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The Langham, London; Europe's first Grand Hotel is currently recruiting for Guest Services Agent to join our talented Front Office team. We're an equal opportunities employer, and we welcome and value applications from all communities.


ABOUT THE ROLE


In the role of the Guest Services Agent, your key focus will be to:

carry out a check in procedure room the guests perform a check out procedure deal with guest queries take payments and processing billing carry out the cashiering procedure at the end of each shift

ABOUT YOU

previous experience of working in a Front Office within a similar environment excellent customer services skills great communication skills immaculate personal presentation previous experience of Opera/Fidelio front office management systems is an advantage ability to deal with challenging situations

YOUR BENEFITS


Financial Wellbeing

Paid Overtime Discretionary Service Charge 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service Access to Wagestream - a salary advance benefit Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels Discounted accommodation at The Langham, London for you and your family Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments Up to 750 Recommend a Friend referral bonus Seasonal Travelcard loan A subsidised taxi journey (20) for any shift you are scheduled to work between 00:00 and 05:00hrs Company pension plan Life insurance Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career 2 staff parties per year and several colleague social and community events Access to the Employee Assistance Programme by Hospitality Action (24/7) Access to Qualified Mental Health First Aiders on site Most Valued Colleague of the Month and Year Awards Long Service Awards

Physical Wellbeing

Free meals on duty in our Staff Restaurant Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided Enhanced Sick Pay Eye test vouchers Cycle2Work scheme Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE


Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.


DIVERSITY & INCLUSION


The Langham, L