Job Description

Brand

Holiday Inn Express

Contract

32 hours per week

Reports to

Guest Service Manager

Additional info

Includes, Early & Late shifts and weekends

What you'll be doing

Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you'll play a vital role in the function of the hotel, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the day. Working 4 out of 7 days both morning and evening shifts you'll be full of smiles, welcoming, friendly, professional with a great personality, each day is never the same!

The one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guest turns to in their time of need and you'll be empowered to make things right! You will take pride in your hotel and strive to deliver a fantastic guest experience every time.

Who You'll Be working for

Holiday Inn Express Liverpool Royal Albert Dock is situated in a Grade 1 listed building. Centrally located in close proximity to local attractions such as the M&S Bank Arena and Convention Centre as well as Liverpool One, Museums, Bars and Restaurants.

As an Express hotel, our focus is on offering limited services at a reasonable price. Standard amenities lean toward the convenient and practical which cater to business travellers and short-term stays.

At Holiday Inn Express we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. Working for Holiday Inn Express, you will work with, and be part of, a multi-skilled team who work flexibly to provide excellent customer service and exceed all guests needs.

Our Values

At Centre Island you'll be joining a growing family of 9 hotels with over 600 employees. At Centre Island we deliver the brand with Centre Island Values throughout our IHG Brands. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

Act with

INTEGRITY

and

CARE

ENGAGED

with customers and colleagues alike

Have

PASSION

and take

OWNERSHIP

in everything they do

Strive to be

CREATIVE

to continuously improve

What we offer you!

28 Days Holiday pro-rated increasing to 33 days after your 5th year of Service

Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels

In house rewards and recognition program

Long Service Awards

Uniform provided

Career progression opportunities

Main Duties and Responsibilities:

Delivering great Guest Service throughout your day -Assisting with guest requests and dealing with complaints to ensure guest satisfaction.

Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel

Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.

Check in and check out

Clear and clean Great Room tables during and after breakfast service

Guaranteeing our metrics are achieved by working with the company standards.

Preparing and cooking Breakfast for our guests in line with the Food Safety Act 1990

Work in line with the premises licence to serve guests beverages in our Great Room Bar.

Ensure deposits are taken for all pre paid bookings

Plan and prepare a detailed hand over for the next shift.

Ensuring the comfort, safety & security of all our guests at all times

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Types: Full-time, Permanent

Pay: 12.80 per hour

Additional pay:

Tips
Benefits:

Employee discount On-site parking
Schedule:

8 hour shift Day shift Night shift Weekend availability
Work Location: In person

Reference ID: GSA3003