Job Description

The Role

The role of Guest Services Assistant is critical to the smooth running and day to day operation of the charity. The majority of your role will involve housekeeping but there will also be an element of front of house receptionist work on occasion and you will be fully trained in how to take and manage guest bookings.

In this role you will also be required to participate in the on-call rota (usually one evening a week possibly two at weekends or when covering leave), providing out of hours emergency support for in-house guests and anyone requiring a room at short notice. There is an additional payment for these on-calls.

Housekeeping activities include:

Cleaning of bedrooms - stripping and making beds, hoovering, washing floors, dusting, cleaning bathrooms, kitchens etc. Washing and drying laundry - towels and guest service washes as required Cleaning of communal and staff bathrooms Cleaning of lounge, kitchen and dining areas to include washing of floors, cleaning of microwaves, fridges and freezers as necessary, dusting, hoovering, cleaning of worktops, tables and chairs Removal and disposal of rubbish from bedrooms, offices and communal areas Replenishment and rotation of stock and supplies Taking receipt of deliveries and ensuring they are safely stored Dealing with guest queries and enquiries Other general cleaning activities as requested Additional reasonable requests as and when required Working flexibly by arrangement and agreement to meet the needs of the organisation

Front of house receptionist activities include:

Acting as the first point of contact for inbound callers and visitors to Hearts Together Making and receiving telephone calls Providing information and answering queries Responding to email enquiries Handling guest reservations Additional reasonable requests as and when required Working flexibly by arrangement and agreement to meet the needs of the organisation

Person specification

Hearts Together provide a friendly and professional working environment with a strong 'teamwork' ethos. This role requires someone who has the following:

Essential skills & experience:

A good standard of written English, IT skills and financial literacy Strong interpersonal and communication skills Experience of cleaning and housekeeping The ability to prioritise and manage workload Experience of working as part of a team to ensure that work is complete and everyone feels supported in their role A work ethos and approach which ensures the ability to work un-supervised in a proactive and diligent manner A full clean driving license - required for on-calls

Personal qualities:

Kindness and respect towards others - guests, visitors, colleagues, managers and trustees alike Hard work, diligence and care in what you do and how you do it Working together - supporting your colleagues, asking for help when you need it and offering your assistance to others Ability to take responsibility - for yourself, your actions, your development, your learning, your work, your health and safety Positivity and a proactive approach to your work and each day Trustworthiness, honesty and integrity - sharing ideas and raising concerns appropriately Upholding and demonstrating the values of the organisation
Job Types: Part-time, Permanent

Pay: 12.25 per hour

Expected hours: 16 per week

Benefits:

Free parking On-site parking Store discount
Schedule:

Monday to Friday Weekend availability
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 16/07/2025
Reference ID: HT/GSA2025-2
Expected start date: 01/08/2025