Job Description

Battersea Power Station is an iconic Grade IIlisted building and local spaces are being brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world. A place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces

This is a place to work, live, shop, eat and enjoy.

Role purpose

The primary purpose of this role is work part of the Guest Services team to drive the new land train that was launched this week and provide guests with a unique experience when visiting Battersea Power Station by using your impressive knowledge of the retailers, restaurants, facilities & the local community.

Working hours:

11am-3pm Mon-Sun Must be over 25 Must hold a driving license Training will be provided for the train

Overarching objectives

Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs, and approaching them proactively and energetically Demonstrating the service signatures: We are proudly part of the unfolding story; We see, listen and act; We are individually inclusive. Working positively as a member of the team: communicating effectively, helping team mates out, sharing workload and remaining flexible to the changing needs of the operation. Being punctual. Keeping yourself informed with information and completing all company trainings.

Key responsibilities

Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location. Helping to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team Looking after the upkeep of the shared facilities & actively promoting the Power Stations products and services. Assisting customers with shop mobility and accessibility needs. Managing all incoming customer correspondence and communications whilst also providing a professional timely first-line response to all queries. Assisting the Guest Service Team Leader in duties relating to promotional and PR activities. Being part of the 50EB response team and providing response during incidents and contingency events, such as fire alarm activations, in line with the standard operating procedures Dealing efficiently and calmly with any guest issues relating to lost property, first aid and safety protocols. Helpfully providing visitors with other tourist information.

Required knowledge, skills, experience, and behaviours

Willingness and the skill set to learn about the location and the Power Station's heritage. A passion for customer service and connecting with customers, tourists & the local community. An enthusiastic and positive attitude with the willingness to accommodate all visitor's needs. Results orientated and a desire to achieve high quality guest service standards consistently. A high level of personal presentation as Battersea Power Station is committed to attracting, developing and retaining the very best people from the wide & diverse talent application process.

About Ethos Farm

We put people at the heart of every great experience.


Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.


We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

Our values are:

We work together We deliver the best for our clients, customers and each other We deliver extraordinary service We inspire and leave a brilliant impact We see opportunity We find solutions to exceed expectations We are inclusive and kind We value the contributions and part we all play We have fun We raise smiles and love what we do.

Working here

We're a certified Great Place to Work You'll be provided with a uniform at no cost to you You'll get paid holiday There's opportunity to work overtime subject to operational demand We offer award winning learning and development to all our people You'll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money: our financial wellbeing tool to help you plan and manage your finances We run numerous recognition schemes and team events.



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