Job Description

Job Ref:

KGH10464

Branch:

Holiday Inn Rochester Chatham

Location:

Holiday Inn Rochester Chatham, Chatham

Contract type:

Fixed Term

Hours:

Full Time

Shift pattern:

06:00 - 02:00

Hours per week:

40

Posted date:

29/07/2025

Closing date:

17/08/2025

The role

Our

Guest Service Managers

are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based from our attractive hotel in Rochester

ME5 9SF

.

Guest Service Managers duties include

orchestrating the

seamless operation

of our guest services collaborating with various departments to

elevate our service levels

constantly

innovating to exceed

guest expectations handling guest requests with precision and promptness proactively seeking new ways to

enhance the guest journey

setting the standard for service excellence

Beyond that, you'll inspire and empower our

Guest Service team

to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and ME sales while ensuring that our guests receive the best of what we have to offer.



Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager

Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at

recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:


Annual Conference Event and Awards Robust career development opportunities and support for personal growth Attractive discounts across many major retailers, restaurants, and events Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide! 50% off food and beverage while you stay in our hotels 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you'll bring to the team

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.



At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values. Please view our website for more details.





Join our Kew-Team today!


Our family tree has been growing since 2001, but we now have 55 hotels in our UK portfolio, offering careers across a range of international brands including IHG, Marriott, Accor and Hilton Hotels Resorts. And if that isn't enough, we additionally offer unique opportunities internationally. Despite our size, you can speak to any member of our management community and they will tell you that we still feel very much like a family who enjoys working together - over 89% of respondents in our recent employee survey told us they are satisfied working with us!



Food for thought? Here at Kew Green Hotels, our employees are at the centre of delivering outstanding experiences to our guests every day. We know that means finding the right personality is key - you'll also be outstanding and have the ability to easily build relationships, alongside having a commercially-savvy mind set