Job Description

Location: Retallack Resort & Spa, Cornwall TR9 6DE

Hours of work: Permanent contract, 40 Hours per week- Weekend

Salary: Dependant on Experience. Competitive

Who are we?

We\xe2\x80\x99re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. Retallack Resort and Spa is a luxury spa resort and a lively watersports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

Want to find out more about our holidays? Check out our website: .

What we need in a nutshell

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave, you will be responsible for the smooth running of the Guest Services department.

What you\xe2\x80\x99ll be doing

Working as part of our team of holiday heroes, reporting to the Guest Experience Manager, you will be running the Guest Services team.

For you, this includes:

• Spending lots of your time with guests, meeting and greeting to check them into their accommodation
• You will be responsible for managing holiday bookings.
• Resolving customer complaints
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
• You will be the first point of contact for all our Holiday Home Owners

One more thing\xe2\x80\xa6holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you\xe2\x80\x99ll need

If you can demonstrate the following, we\xe2\x80\x99d love to hear from you:

• Outstanding people skills \xe2\x80\x93 friendly, patient and always ready to help
• Previous Management or Supervisors experience
• Exceptional organisation skills and able to keep a good few plates spinning
• A solid understanding of budgeting and finance
• Experience in a customer-facing or sales role

It\xe2\x80\x99s the icing on the cake if you have experience in the holiday sector specifically, but don\xe2\x80\x99t worry if you haven\xe2\x80\x99t, we provide plenty of training.

It\xe2\x80\x99s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes\xe2\x80\x99 mantra of Attentive Amazing Lovers - have a read about it and decide if it describes you.

Want to join our team? Here\xe2\x80\x99s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it\xe2\x80\x99s like to work for Away Resorts, check us out at .

Good Luck!

#INDHP

Away Resorts