Job Description

Guest Services Manager

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Guest Services

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The Langham, London; Europe's first Grand Hotel is currently recruiting for Guest Services Manager to join our talented Guest Services team. We're an equal opportunities employer, and we welcome and value applications from all communities.


ABOUT THE ROLE


In the role of Guest Services Manager, your key focus will be to:

oversee the day-to-day operation of the Guest Services department oversee the preparation and delivery of all VIP welcome cards and VIP amenities solve guest issues, complaints or requests when brought to the attention and escalated accordingly lead the guest services team; performance manage, develop, help and ensure they have everything they need demonstrate expertise in the functionality of Shiji PMS and ensure all guest profiles are up to date maintain close communication within the department and with other hotel departments attend meetings with other departments or within Rooms Division as required

ABOUT YOU

previous experience of working as a Guest Services Manager or an Assistant Manager is essential excellent customer service skills and a real understanding of 5 luxury environment service requirements
excellent communication skills, in English language, both written and verbal knowledge of one other language (advantageous) immaculate personal presentation previous experience of managing and leading small to medium sized teams is essential hands-on, pro-active approach; taking personal responsibility and initiative to prevent or resolve problems

YOUR BENEFITS


Financial Wellbeing

Discretionary Service Charge 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service Access to Wagestream - a salary advance benefit Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels Discounted accommodation at The Langham, London for you and your family Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments Up to 750 Recommend a Friend referral bonus Seasonal Travelcard loan Health Cash Plan (the hotel pays for Level 1 cover) Company pension plan Life insurance Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career 2 staff parties per year and several colleague social and community events Access to the Employee Assistance Programme by Hospitality Action (24/7) Access to Qualified Mental Health First Aiders on site Most Valued Colleague of the Month and Year Awards Long Service Awards

Physical Wellbeing

* Free meals on