Job Description

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About The Role

Onsite, Global Leadership Centre, Oxford



Grade 7: 39,424 - 47,779 per annum including the Oxford University Weighting of 1,730 per annum. These figures are based on 37.5 hours, and it will be pro rata up to 40 hours a week.



Permanent, full time (40 hours per week)



The Global Leadership Centre (GLC) is the University of Oxford's newest hub for executive education -- a place where senior leaders, scholars and global thinkers come together to shape the future of business and society. We are seeking an outstanding Guest Services Manager to lead the delivery of a seamless, high-calibre guest experience at the GLC. This is both a strategic and operational leadership role, responsible for creating an environment of exceptional service that reflects the prestige and mission of Said Business School and the University of Oxford.



The post-holder will oversee all 24/7 Guest Services operations, leading a dedicated team to deliver concierge-level support for visiting executives, academics and international delegates. You will define and implement service standards, manage key supplier partnerships and continuously innovate to elevate the guest experience.



This position is expected to work five days out of seven and shift times will be based on business and department needs. Shifts will usually be straight shifts between the hours of 07:00 and 22:00.



Key responsibilities:



Provide strategic and operational leadership for the Guest Services team, ensuring world-class service delivery across all touchpoints.



Develop and embed Standard Operating Procedures and quality standards.



Lead, coach and motivate a team of 11 professionals, fostering a culture of excellence and accountability.



Manage supplier relationships and oversee procurement of guest service supplies.



Monitor performance through KPIs, guest feedback and service audits, driving continuous improvement.



You will be an experienced hospitality or guest services professional with proven leadership and people management skills, capable of inspiring and developing a high-performing team in a 24/7 operational environment. You will demonstrate a strong track record in delivering premium service standards, implementing operational processes and managing resources and budgets effectively. Excellent organisational abilities, clear communication and confident stakeholder engagement are essential.



You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.jobs.ox.ac.uk/pre-employment-checks.



Further information on this role can be found in the job description.



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About Us

At Said Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.



We offer very generous benefits, some of which are:



Generous holiday allowance of 38 days including bank holidays



Membership of the Oxford staff pension scheme Discounted bus travel Subsidised onsite catering Cycle loan scheme Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply.



The closing date for applications is 10 November 2025 at 12.00 noon. Interviews will likely be held w/c 17 November 2025. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.



Are you interested in joining Said Business School's talent pool and/or receiving our job alerts? Register at https://careers.sbs.ox.ac.uk/registration.aspx.