Job Description

Job Ref:

KGH11127

Branch:

Holiday Inn Runcorn

Location:

Holiday Inn Runcorn, Runcorn

Salary/Benefits:

16,660 per annum, plus benefits and monthly service charge

Contract type:

Permanent

Hours:

Part Time

Shift pattern:

06:00 - 02:00

Hours per week:

24

Posted date:

27/12/2025

Closing date:

15/01/2026

As Guest Service Manager, you'll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, FB or Meetings Events, your leadership will shape the whole guest service function and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role.



This role reports directly to the Hotel Manager.

What you'll do

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food Beverage, and Meetings Events. Drive service excellence across every guest interaction, from check in to dining Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes. Ensure compliance with safety, security, and operational standards across the hotel. Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources. Take accountability for a guest service function and KPIs, as set out by the Hotel Manager Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

What we're looking for

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, FB Manager/Supervisor, ME Manager/Supervisor, or Duty Manager). Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling Strong leadership and communication skills. You inspire and motivate, but aren't afraid of tough conversations when needed. Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Benefits

Our rewards package includes:


Discounted hotel stays around the globe, with food and beverage discounts. Attractive discounts across many major retailers, restaurants, and events. FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms). Personal and career development Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next steps

If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview.



We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.


At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at

recruitment@kewgreenhotels.com - we're here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels that make us proud.



Learn more about who we are and what drives us at www.kewgreenhotels.com.


Quiet hotel with an Open Lobby and indoor pool near Liverpool and ManchesterJust beside the M56 motorway, Holiday Inn Runcorn hotel welcomes you for an event, business trip or holiday. It's a short drive to Runcorn station, with direct trains to Liverpool and London, and Runcorn East station, serving Chester and Manchester. You're also just 20 minutes by car from Liverpool John Lennon Airport (LPL) and 30 minutes from Manchester Airport (MAN). You can go bargain-hunting at the nearby Cheshire Oaks Designer Outlet and Manchester's Trafford Centre, or take your kids for a day of fun at Chester Zoo or Knowsley Safari Park. Here on business? You're close to several industrial estates, and you can arrange a conference for up to 500 people in the hotel's Cheshire Suite, which can be partitioned into smaller rooms.At this hotel you can enjoy:- Free Wi-Fi- A fitness centre with an indoor pool- Free on-site parking- Kids stay and eat freeUnwind in a cosy guest room with Smart TV and a pillow menu to suit your needs. You can indulge in a juicy steak at the Cow on the Hill grill, take advantage of 24-hour room service or grab a bite from the All Day Dining menu. The Open Lobby bar is just the place for a drink, while the Media Lounge, with comfortable seating, a TV and games, is an inviting spot to relax and socialise.