Job Description

osition:

Gym Assistant

Location:

TruGym Chatham, 1-3 Horsted Way, Chatham, Kent, ME4 6BH

Salary:

Competitive hourly rate (TBD based on experience) + staff gym membership and perks

Hours:

Part-time/full-time flexible shifts, including early mornings (5:00 AM starts), evenings, and weekends

Start Date:

ASAP

Reports to:

Gym Manager

About TruGym Chatham

TruGym is a vibrant, community-focused fitness centre in the heart of Chatham, offering state-of-the-art equipment, group classes, and personalized training to help members achieve their goals. We're passionate about creating a welcoming, motivating environment for everyone--from beginners to fitness enthusiasts. Join our energetic team and make a real difference in people's health and wellbeing!

Job Summary

We're seeking a reliable and enthusiastic Gym Assistant to support the smooth running of our facility. In this front-line role, you'll be the friendly face welcoming members, ensuring a clean and safe gym floor, and providing top-notch customer service. If you thrive in a fast-paced environment, love fitness, and enjoy helping others, this is your chance to kickstart or advance your career in the leisure industry. No prior qualifications required--we'll provide training--but a passion for health and fitness is a must!

Key Responsibilities

Customer Service:

Greet members warmly upon arrival, check them in via our booking system, answer queries about classes/equipment/memberships, and resolve issues promptly to enhance the member experience.

Facility Maintenance:

Clean and sanitize gym equipment, changing rooms, and common areas throughout your shift; restock towels, toiletries, and supplies to maintain hygiene standards.

Gym Floor Support:

Monitor the gym floor for safety, assist members with basic equipment setup/demonstrations, and enforce rules (e.g., no dropping weights) to prevent accidents.

Administrative Tasks:

Handle cash/card payments for memberships, retail items, or add-ons; update member records in our software; and assist with basic event/class setup.

Team Collaboration:

Work closely with trainers, receptionists, and cleaners to ensure seamless operations; report maintenance issues to the manager and support peak-time rushes.

Promotions & Engagement:

Promote gym classes, personal training sessions, and special offers to boost retention and sales; build rapport to encourage repeat visits.
Requirements

Essential:

Excellent communication and interpersonal skills with a positive, approachable attitude. Strong customer service experience (e.g., retail, hospitality, or leisure). Reliability and punctuality--must be comfortable with early 5:00 AM starts and flexible shifts. Basic admin skills (e.g., handling payments, using simple software). Physical fitness to handle light lifting and standing for long periods. Right to work in the UK; local to Chatham/Kent for easy commuting.

Desirable:

Interest or experience in fitness/sports (e.g., personal training, coaching, or gym membership). First aid/CPR certification Availability for weekends/evenings.
What We Offer

Free TruGym membership + discounts on classes and retail. Ongoing training and development opportunities (e.g., gym instructor qualifications). Fun, supportive team environment with team-building events. Flexible hours to fit around studies/life. Competitive pay with performance incentives.
How to Apply

If you're energetic, responsible, and ready to help our members smash their goals, we'd love to hear from you! Send your CV and a short cover letter explaining why you're a great fit . Shortlisted candidates will be invited for an interview ASAP.

TruGym is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time, Freelance

Pay: From 12.21 per hour

Expected hours: 16 - 45 per week

Benefits:

On-site parking
Work Location: In person