Gym Supervisor

Wrexham, WLS, GB, United Kingdom

Job Description

Plas Madoc Leisure Centre is looking to recruit a Gym Supervisor



Hours of work: 35 hours per week



Salary: 26,936 per annum



Splash Community Trust is a "not for profit" community charity. We are currently recruiting to help expand our business following the pandemic. We offer a range of leisure services, a community cafe, community support hub services and provide vital links for the immediate and surrounding communities. We are a successful social enterprise with aspirations to continue to develop and are looking for people to join our journey.

We are looking for enthusiastic, motivated people who can work as part of a team and provide excellent customer service. The Gym Supervisor will ensure the efficient and effective operation of the gym, delivery of fitness related activities including day to day supervision of the gym, fitness staff and volunteers. You will ensure health and safety requirements are met and provide a range of fitness activities to members of the public ensuring a high level of excellent customer service at all times. The role will require that you provide cover as a Duty Officer for annual leave, sickness and for periods as and when required. To be a key holder, open and close the building and be responsible for all activities on site when on Duty.

You will be required to follow a rota pattern which includes evenings, weekends and bank holidays.

Please read the full for more details of the requirements for these roles.

An application form is available from our website www.plas-madoc.com

Please forward completed application forms to denise.chadwick@plas-madoc.com

Closing date: Friday 18th July 2025. This closing date may be amended if we have a large number of applications.



Purpose:

To take the lead role in all aspects of the gym. The Gym Supervisor will ensure the efficient and effective operation of the gym, delivery of fitness related activities including day to day supervision of the gym, fitness staff and volunteers. You will ensure health and safety requirements are met and provide a range of fitness activities to members of the public.

To act as Duty Officer, covering for annual leave, sickness and for periods as and when required. To be a key holder, open and close the building and be responsible for all activities on site when on Duty.

Reports to:

General Manager

Responsible for:

Staff and volunteers working within the gym and freelance fitness instructors delivering fitness classes

Pattern of work:



You will be required to work a rota which will include evenings, weekends and bank holidays.

Key responsibilities:

To promote a welcoming environment to all customers.

Introduce membership offers to promote and increase memberships and drive the business forward.

To plan and develop our fitness activity programs and gym use to ensure maximum business levels are achieved and also be community focused by developing a schedule to meet the local needs.

To conduct fitness tests and prepare individual programmes for customers.

To deliver fitness classes.

Montior the fitness classes and amend the timetable when attendance is low.

To advise clients how to use exercise equipment correctly and safely.

To maintain accurate and up to date records for customers in accordance with Centre's policy for data protection and freedom of information act.

To maintain the facility to ensure the gym is safe, clean and checked daily to maintain safety standards.

To ensure all gym equipment is maintained in a safe working order and action any repairs as required.

To deal with or report any maintenance faults to the Operations Manager.

To liaise with contractors on site when carrying out maintenance work and monitor the work being carried out.

To implement membership schemes/offers to increase membership numbers.

To complete monthly membership checks on the Clubwise system and contact customers in arrears.

To be familiar with the Clubwise system and able to navigate/operate/adjust the front and back office system.

Produce monthly membership figures in graph format.

Interact with members/customers via social media.

To attend meetings as required.

To maintain the highest standard of professional conduct at all times with customers, colleagues, stakeholders and the general public, both at work and socially.

To make a contribution to sharing ideas, knowledge and best practice to ensure the long-term success of Splash Community Trust and the Plas Madoc Leisure Centre.

To adhere to employment policies as detailed in the Employee Handbook.

To follow all health & safety procedures in order to ensure the safety of you, colleagues, customers and others who may be affected by your behaviour.

To uphold Splash's commitment to equality of opportunity to all by following the Equality & Diversity Policy.

To support Splash in achieving its environmental aims and objectives.

Be flexible with shifts changes that may be required due to sickness, holidays or emergencies.

To maintain good working relationships with outside agencies and the general public in order to uphold the Centre's image.

Work with the Senior Management team to produce an annual plan for activities to develop the business.

People management



To line manage the gym staff and volunteers to ensure that staff are qualified and performing duties in a safe and courteous manner and comply with people management policies including performance management.

Create rotas ensuring adequate staffing levels at all times, authorise and record annual leave, sickness and general HR issues.

To identify and assist staff and volunteers with training and continuous professional development.

Complete annual appraisals for your team.

Take an active role in recruiting staff including short listing and interviewing.

Update Teams and all relevant others with information.

To record any staff absences in accordance with company procedures and arrange cover where needed.

Marketing & Events



Contribute to the development of a marketing strategy along with the Sales, Marketing & Admin Officer to raise the profile of the Gym/Classes using all media platforms to maximise exposure.

Special conditions



To act as Duty Manager and cover for annual leave, sickness and for periods as and when required.

To carry out such duties as may be determined by the General Manager.

Person Specification for Gym Supervisor

Experience:



Must be able to demonstrate experience of working within a busy gym environment within the public or private sector

Must be able to demonstrate a clear understanding of customer needs, ensuring this is central to decision making and service delivery

Must be able to demonstrate a good understanding of the operation of a gym including health & safety legislation

Should ideally be able to demonstrate an understanding of how a third sector organisation operates; be sympathetic to the aims of Splash Community Trust; and be sensitive to the political nature of the organisation

Qualifications or Training:



Essential



Must have at least 5 GCSE's or equivalent including Maths and English

REP Level 2 qualified

Relevant first aid qualification

Should demonstrate evidence of Continuous Personal Development

Experience of supervising a team

Desirable



Ideally educated to A-level or equivalent

REP Level 3 qualified

Level 3 First Aid at Work

A pool plant qualification would be an advantage

Practical Skills:



Must have strong leadership and managerial skills

Must be able to communicate with a wide range of people effectively at all levels, both orally and in writing, with an ability to motivate

Must have excellent Information Technology skills

Must have excellent product knowledge and experience of a wide range of gym equipment

Must have the ability to empathise and work with customers of all age groups and levels of ability

Must be able to work under pressure and meet deadlines

Demonstrate a clear understanding of customer needs

Must be able to work unsupervised and to agreed outcomes

Must have a thorough and accurate approach to all work with the ability to apply set procedures

Must have a flexible and adaptive attitude to change and do everything to make new approaches and methods work

Must be able to work in a busy leisure environment

Must be able to work as part of a team

Personal Qualities & Attributes:



Must have an open, honest, approachable and pleasant, friendly personality

Must have a high understanding of the commitment to a healthy lifestyle

Must have a high level of personal integrity and motivation

Must be confident and professional

Must ensure personal appearance is of the highest standard of tidiness and hygiene

Must accept the importance of maintaining and improving standards and strive to exceed expectations at all times

This post will require an enhanced disclosure under the Protection of Children Act 1999.

Job Types: Full-time, Permanent

Pay: 26,936.00 per year

Benefits:

On-site parking
Schedule:

8 hour shift
Ability to commute/relocate:

Wrexham, LL14 3HL: reliably commute or plan to relocate before starting work (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3311762
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Wrexham, WLS, GB, United Kingdom
  • Education
    Not mentioned