Job Description

Work as part of the Outpatients Department, providing an efficient administrative and Outpatient reception service including Early Pregnancy Unit.



Booking diagnostic appointments on Soliton.



Record all outpatient attendances (cashing-up) on the Cerner.



Book follow-up appointments, discharge back to the GP.



File documents according to Information Governance policy



Communicate with patients, visitors and staff in a professional and courteous manner



Communicate effectively using all available forms of communication



Maintain an uncluttered and tidy reception area



Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces



Support the Managers and Supervisors in developing a patient focused service.



Complete appointment outcomes such as booking patient follow-up appointments, discharging back to the GP as indicated on the manual or electronic outcomes forms within stipulated timeframes

Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets Record outpatient attendances, Check in, Did Not Attends (DNAs) and cancelled on Cerner within stipulated timeframes to ensure that the Trust receives appropriate funding Ensure all patient information is complete and up to date on the Cerner. Identify, investigate and correct CERNER discrepancies ensuring GP and personal contact details are accurate and up to date Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff Be a calm, supportive, flexible and adaptable member of the team o Deal with all enquiries in a professional and co-operative manner Respond politely but firmly with people behaving antisocially and report any verbal abuse

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



To view the main responsibility, please see the attached the and Person Specification.