Job Description

Hampton by Hilton - Food & Beverage Team Member
About Us
Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.
What is the job?
Our Food & Beverage team makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Team Member you'll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes.
Hours
Contract size available: 32 hours per week.
What we offer:
xc2xb7 Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends
xc2xb7 Health Care Cash Plan
xc2xb7 Diamond membership of Kingsbridge Hospital Group
xc2xb7 Enhanced Pension Scheme
xc2xb7 Enhanced Maternity Pay
xc2xb7 Enhanced Paternity Pay
xc2xb7 Cycle to work
xc2xb7 Recruit a friend scheme
xc2xb7 Employee Appreciation and Social Events
xc2xb7 Employee of the Month Award
xc2xb7 320 for completion of FLOW training
xc2xb7 Increased Annual leave with service
xc2xb7 Discount at Bodyscape - Employee rate and family and friend rate
xc2xb7 Cyrospa discount rate at Bodyscape
xc2xb7 Communication and advice on Health and Wellbeing
xc2xb7 Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group
xc2xb7 Work for globally renowned Hotel Brands
xc2xb7 Reward Club Incentive Scheme
xc2xb7 Hotel Incentive scheme
About the role
Your day to day
Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you'll turn our high standards into memorable meals for every guest
Own your Workstation - keep on top of supplies and equipment, and minimise waste
Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
Help create a safe space by following our safety procedures and wearing necessary protective equipment
Be cleaner than clean - meet or exceed local cleanliness and hygiene laws
Give guests a better experience by helping with any queries or advice
Wear your uniform with pride
Take on other ad-hoc duties when the whole team needs to pull together.
How do I deliver this?
Hamptonality is a term that the brand uses to define the proactive, friendly service that Hampton hotel team members offer guests daily, aligning with the product and amenities at the hotels.
Each member of the Hampton team is committed to anticipating and fulfilling guests' needs and therefore always strive to be:

• Friendly: I always go out of my way to be friendly to my colleagues and to guests

• Authentic: I am authentic and true to the brand

• Caring: I am caring and compassionate, I am always eager to lend a helping hand

• Thoughtful: I am thoughtful and consider the best course of action

• I find surprising ways to approach a challenge.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Required Criteria

• Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required
• Experience within the hospitality industry
• Experience within a Food & Beverage/Waiting staff role
• Experience within a customer service role

Desired Criteria

• Good communication and listening skills
• Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel.

Skills you'll need