Job Description

Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location:

Cirencester Office

Workplace Type:

Hybrid

Employment Type:

Permanent

Seniority:

Entry Level


The Hardware team is responsible for managing all aspects of hardware services and support across the business. This includes the procurement of hardware and maintenance contracts, as well as the distribution of IT equipment to employees and partners. The team oversees the full hardware lifecycle, from sourcing and logistics to returns, storage, and the secure disposal of end-of-life equipment in line with regulations. In addition, the team ensures all hardware requirements from customers are met efficiently, while maintaining accurate records and a clear audit trail of all hardware assets across the organisation.


As a Hardware Asset Administrator you will provide essential administrative support within the Hardware Asset Team, delivering the full end-to-end lifecycle of SJP's computing assets across all locations. While the primary focus is on hardware, you will also provide cover for mobile assets when required. Day-to-day responsibilities include receiving and validating hardware requests via tickets, phone, email, and ServiceNow, before coordinating the necessary actions to fulfil them.

What you'll be doing:

Being the first contact point for all aspects of hardware asset management and effectively communicating with dissatisfied customers Administering the delivery of SJP users computing and printing assets to include, hardware lifecycle within the SJP Cirencester campus and providing a high-quality service Reporting on stock levels across the SJP estate to ensure in time delivery to users Liaising with third-party suppliers to agreed delivery targets Ensuring the hardware asset resources are appropriately cross charged to cost centers and projects. Responsible for Hardware asset registers across all SJP locations.

Who we're looking for:

We're looking for a professional who is passionate about technology and can basic technical troubleshoot, support users both remotely and face-to-face, and ensure all support activities are accurately recorded and tickets are closed once resolved. This role plays a key part in ensuring the smooth delivery, maintenance, and overall lifecycle management of hardware assets across the business

Essential Criteria

Excellent skills in customer communication and able to deal with a variety of situations. Understanding techniques for identifying, gathering and validating customer requirements in the delivery of Hardware Asset and printing services Enthusiastic about technology and able to keep up with technology's latest trends. Good IT literacy of the Office 365 Suite and proficient in managing email and MS Word communications. Ability to support IT hardware and troubleshooting as necessary.

Desirable Criteria

Knowledge of ServiceNow or automated systems to the support of specific business functions and processes Some experience of managing IT procurement and suppliers, adhering to agreed contract requirements. Relevant IT Qualifications

Special Requirements:

Some business travel may be necessary

What's in it for you?

We reward you for the work you do,

whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking 'apply' below and our team will be in touch.


As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.