Job Description

Hardware Break/Fix Field Computer Engineer (L2) - London
Job Title: Break/Fix Engineer (L2)
Location: London (Field-Based)
Contract Duration: Until December 19th
Working Hours: Monday-Friday, 08:30-17:00
Day Rate: 210 per day (Inside IR35, via umbrella)
Expenses: Mileage and parking claimable
Overview
We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the London area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops, including component replacement and hardware-level troubleshooting. HP/Lenovo SQ training is desirable but not essential.
Key Responsibilities

• Attend customer sites to perform laptop and desktop break/fix activities
• Conduct hardware diagnostics, component swaps, repairs, and full reassembly
• Work to vendor guidelines for HP and Lenovo hardware
• Use a mobile service app to:

• Manage, update, and close tickets
• Check in/out parts and return unused components daily
• Perform tasks such as BIOS updates and device branding as required
• Maintain safe working practices and escalate issues through the appropriate support channels
• Deliver professional onsite customer service

Requirements

• Strong L2-level knowledge of laptop and desktop hardware (HP/Lenovo preferred)
• Ability to carry out break/fix repairs confidently and independently
• Previous field engineering experience essential
• Own vehicle and basic tools
• Strong time-management and organisational skills
• Flexibility to work across multiple customer sites

Desirable Skills

• Familiarity with ticketing systems and mobile service apps
• HP or Lenovo SQ certification (advantageous but not required)

Skills Required