Job Description

Job Category: Transport
:
We are currently recruiting for a Delivery Technician - Porter, to join our busy and evolving transport team in our 2-person Home Delivery Network, working for a leading logistics company.
As a Delivery Technician - Porter you will be responsible for transporting furniture products from warehouses or distribution centres to customers' residences.
The Home Delivery Porter plays a crucial role in ensuring customer satisfaction by delivering furniture items safely and providing exceptional service. With their attention to detail, strong communication skills, and ability to handle heavy items, they contribute to the overall success of furniture retailers and uphold quality standards in the delivery process.
We offer a competitive salary and benefits package and pride ourselves on our social value commitments and our strategy to providing a diverse and inclusive workforce. Our people are what make us great!
Salary: 31,390.44
Shift Pattern: 4 out of 7
Location: Harlow
Essential skills required:
Clear and effective communication skills for conveying delivery information, addressing customer inquiries, and providing updates on delivery status.
Maintaining a professional demeanour throughout interactions with customers, colleagues, and stakeholders
Presenting oneself neatly and adhering to company dress code policies.
Understanding the importance of delivering exceptional service and striving to exceed customer expectations.
Effective time management skills to ensure timely deliveries while adhering to delivery schedules and deadlines.
Key Responsibilities:
Report any accidents, incidents, or near misses to the transport office and/or company management promptly.
Always prioritize safety, following proper lifting techniques, wearing personal protective equipment (if required), and minimizing risks of injury during the delivery process.
Collaborate effectively with the driver to ensure tasks are completed efficiently and customer expectations are met.
Ensure the security of the vehicle and its contents, including when parked, by using locks, alarms, or other security measures as required.
Use equipment such as tail lifts, skates, and sack barrows as necessary to facilitate the loading, unloading and transportation of goods process.
Communicate effectively with transport managers, customer service, and other team members to provide updates on delivery progress, delays, or issues encountered during transit.
Pay close attention to detail when handling deliveries, verifying delivery addresses, and ensuring accuracy in documentation.
Have a basic understanding of the products being delivered, including features, specifications, and assembly instructions.
Assemble and install furniture items at customers' homes according to manufacturer instructions, if assembly service is provided (client dependant).
Maintain accurate delivery records, obtain customer signatures for proof of delivery, and document any delivery exceptions or issues encountered.
Resolve delivery-related problems, such as navigating tight spaces, moving heavy furniture through doorways, or addressing customer concerns about damaged items.
What do we offer?
We really value our people and offer a friendly, safety-first working environment and a competitive salary along with other benefits including company pension scheme, generous holidays, cycle to work scheme, share scheme, employee benefits online discount platform, onsite parking + much more
As a valued member of the team you will be rewarded with:
Competitive salary
First Aid, Health and Safety & Fire Marshall Training available
Free onsite parking
Uniform
Retail discounts
Pension scheme
Death in Service benefit
Healthcare Cash Plan
Cycle to Work Scheme
Wellbeing and benefits Portal
Our people are at the core of our business and what makes Wincanton great. That's why we provide significant opportunities for career progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
Linked Career Path
Porter
Delivery Technician Driver
Transport Supervisor
Transport Manager
About Us:
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer 'dark stores'; two-person home delivery; fleet and transport management; and network optimisation for many of the UK's best-known companies.

Skills Required