Job Description

The role of the HART Scheduler is a key role in the link between the Managers and the staff to ensure a safe and effective service is delivered whilst ensuring compliance with the HART National Standards, particularly around maintenance of minimum staffing requirements.
To provide rota management across both HART units working closely with the Resourcing Operations Centre (ROC) to ensure HART are following latest policy and best practice.
To provide administrative support to the HART Business Manager as required at a team level.
Main duties of the job

• Prepare and administer the operational rotas for the Hazardous Area Response Teams.
• Assist and support rota and staff allocation for Operations or pre-planned events.

• Regularly distribute rotas to HART Team Leaders and Operations Manager - HART for review.

• Ensure that accurate statistical records are maintained on annual leave, sickness and all other staff absences.

• Action annual leave requests and authorise through the relevant rostering system within the required timescales and escalate those that are above the agreed leave parameter to the relevant HART Team Leader and Operations Manager - HART.

• Book overtime under the direction of the Operations Manager - HART and maintain relevant records on the system ensuring any relevant inter-department charges are submitted.

• Conduct monthly reviews from the rostering system on annual leave taken for review throughout the year.

• Monitor and escalate to the HART Team Leaders and Operations Manager - HART rolling relief balances developing action plans to recover the position to a zero balance where required.

Work with HART staff to implement flexible working rotas when approved.

• Supply administrative support to the relevant managers as detailed above.

• Provide support with writing letters, emails, production of documents.

About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Details
Date posted
30 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working, Compressed hours
Reference number
202-7484198
Job locations
East Devon Operations Centre
Sky Park
Exeter
EX5 2FL
Job description
Job responsibilities
For further information about this role please see the attached job description and person specification.
Job description
Job responsibilities
For further information about this role please see the attached job description and person specification.
Person Specification
Education and qualifications
Essential

• Minimum of 4 GCSEs including Maths and English
• Full clean driving licence enabling some Trust vehicles to be driven in non-emergency circumstances

Desirable

• Loggist trained

Previous experience (Paid/Unpaid relevant to job)
Essential

• Excellent knowledge of computerised systems including Microsoft Office (Word, Excel, Outlook and Access Databases)
• Three year's administrative experience in support of Senior Manager or Project Manager
• Excellent ability with the Rostering system used within SWASFT
• Procurement systems experience of managing stores and supplies

Desirable

• Experience of planning the distribution of human resources

Person Specification
Education and qualifications
Essential

• Minimum of 4 GCSEs including Maths and English
• Full clean driving licence enabling some Trust vehicles to be driven in non-emergency circumstances

Desirable

• Loggist trained

Previous experience (Paid/Unpaid relevant to job)
Essential

• Excellent knowledge of computerised systems including Microsoft Office (Word, Excel, Outlook and Access Databases)
• Three year's administrative experience in support of Senior Manager or Project Manager
• Excellent ability with the Rostering system used within SWASFT
• Procurement systems experience of managing stores and supplies

Desirable

• Experience of planning the distribution of human resources

Skills Required