Job Description

Role Overview

As Head Barista, you will be responsible for upholding and improving the quality of our coffee, supporting the team, maintaining consistency across venues, and setting the tone for excellent customer service and operational standards.

This role requires strong leadership, hands-on support, and a proactive approach to team development, cleanliness, and stock oversight.

Key Responsibilities

Coffee Quality & Counter Operations

Ensure consistency and excellence in coffee preparation and presentation across venues Lead recipe dial-ins, calibration, and daily quality control checks Mentor, support, and upskill other baristas in coffee technique, latte art, workflow, and customer service Troubleshoot and resolve issues with machinery, workflow, or team execution

Venue Leadership & Team Support

Be the key point of support for baristas across Oatley Coffee and any future venues. Train new hires and support onboarding with Oatley Coffee standards

Cleanliness & Presentation

Maintain a clean and organised workspace at all times Ensure cleaning checklists are followed and consistently upheld by all staff Lead by example in keeping the bar, cafe floor, and equipment clean and presentable

Stock & Inventory Management

Complete regular stock checks and ensure accurate ordering and restocking for coffee, milk, food, cleaning supplies, and consumables across Oatley Coffee and future venues Ensure efficient storage, rotation, and use of perishable items to minimise waste Proactively report supplier issues to management

Customer Experience & Brand Standards

Ensure a welcoming and inclusive environment for all customers Lead any customer service issues and resolve promptly where possible Build relationships with regulars and represent the brand in line with our values of community, connection, and coffee.

Training & SOP Implementation

Ensure all staff follow Oatley Coffee's SOPs (standard operating procedures) across service, hygiene, and coffee quality Help roll out new menu items, procedures, or systems across Oatley Coffee and any future venues Support consistent implementation and training when changes are introduced

Team Development

Help identify training needs among team members Contribute to a positive work culture through encouragement, consistency, and communication

New Venue Support

Assist with new venue launches as needed, including: Equipment setup and counter layout (optional) Training staff prior to launch Ensuring opening-day standards are met

To apply:

If you are interested in applying, please fill out all the prompts on this link:

oatleycoffee.uk.deputy.com/jobs

- all applications that have NOT filled out the link will not be considered.

Job Type: Full-time

Pay: 13.50-14.00 per hour

Expected hours: 40 per week

Benefits:

Additional leave Company pension Discounted or free food Employee discount Free parking Sick pay
Licence/Certification:

Food Hygiene Certificate (preferred)
Work Location: In person