Job Description

Overview

We are looking for a dedicated

Head Barista/ Store Supervisor

for our bakery in Hampstead, London. In this key role, you will be responsible for overseeing both the customer experience and daily operations, ensuring that every guest enjoys high-quality beverages and baked goods in a welcoming environment. Your commitment to quality and service, combined with strong attention to detail, will be essential as you manage product quality checks, packaging, and logistics for smooth operations.

Full training on bakery-specific practices and products will be provided.

Key Responsibilities:

Beverage & Product Preparation

: Prepare and serve a variety of hot and cold beverages, including coffee and tea, along with bakery items, ensuring consistency and quality in every order.

Quality Control

: Perform quality checks on all baked goods and beverages, upholding our standards in taste, appearance, and freshness.

Customer Engagement

: Create a friendly, welcoming atmosphere by interacting warmly with customers, accurately taking orders, and providing information about our products.

Packaging & Presentation

: Oversee the packaging of cakes and other items, ensuring they are attractively and securely prepared for customers, whether for dine-in or take-away.

Store Operations & Cleanliness

: Maintain the cleanliness and organization of the workspace, ensuring compliance with food safety regulations and creating a pleasant environment for both customers and staff.

Inventory Management

: Monitor and manage inventory levels, coordinating restocking efforts to ensure supplies are available and service is uninterrupted.

Cash Handling & Till Management

: Process transactions accurately, manage cash handling, and ensure the till balances at the end of the day.

Operations & Logistics

: Coordinate with suppliers, oversee deliveries, and manage logistics to support smooth daily operations and efficient customer service.

Skills and Qualifications:

Customer Service Skills

: Strong interpersonal skills to foster a welcoming atmosphere and ensure customer satisfaction.

Attention to Detail

: Ability to maintain high standards in product quality and presentation, ensuring consistent customer experiences.

Time Management

: Capable of efficiently managing time, especially during peak periods, to keep operations running smoothly.

Basic Math Proficiency

: Confident in handling transactions and cash management with accuracy.

Food Safety Knowledge

: Familiarity with food safety practices and regulations, maintaining a compliant and safe environment.

Adaptability & Initiative

: Able to multitask and step into different roles as needed, supporting all aspects of store operations.
Join us as a

Head Barista/Store Supervisor

and contribute to a memorable experience for our customers while building your skills in a vibrant and rewarding setting.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Additional pay:

Bonus scheme Tips Yearly bonus
Benefits:

Company pension Discounted or free food Employee discount Employee mentoring programme
Schedule:

8 hour shift Day shift Weekend availability
Experience:

customer service: 3 years (required) Barista: 3 years (required)
Work authorisation:

United Kingdom (required)
Location:

West Hampstead (required)
Work Location: In person