Job Description

Job Summary

Looking to lead from the front and be the heartbeat of a gym that's all about people, not ego? As Head Coach at The Confidence Coach, you'll do more than run sessions you'll shape the standard, guide the team, and build a training environment where members feel confident, seen, and excited to show up. We care deeply, we aim higher, and we welcome everyone and we're looking for a leader who lives those values. If you're driven, detail-savvy, and ready to make a real impact, this is your moment. You'll mentor coaches, fine-tune programming, and help create a space that feels as good as it functions. Bring your energy, your ideas, and your commitment and help us raise the bar every day.

Job

Description

To ensure the Company's training services and programming are delivered in line with The Confidence Coach standards. Become the 'heartbeat' of the club.

To ensure member satisfaction, and subsequently retention is maintained at a high level.

Ensure gym operations are run in accordance with company S.O.P.s, with a particular focus on equipment maintenance and the gym environment.

Support optimal utilisation of CRM and 'back office' systems to improve customer experience.

Become the point of contact, and lead content production on a site-specific level.

K.O.1

Assist the GM in ensuring the coaching team understand The Confidence Coach training philosophy and methodology. Assist the GM in ensuring the coaching team are capable of delivering coaching in a SGPT as well as class setting, to the highest possible standards. Assist the GM in ensuring all coaches maintain a high level of knowledge and keep abreast of new trends and developments in the industry. Assist the GM in ensuring all new staff undergo a thorough training period so they can deliver coaching to the required The Confidence Coach standards. Assist the GM in the recruitment of new coaches, developing a strong pipeline of talent as part of ongoing, pro-active recruitment. The Head Coach needs to set the tone for the club and become its 'heartbeat'.
K.O.2

Ensure retention is improved and maintained at a level that allows the membership to grow (<3%). Oversee member usage stats, both attendance per member and usage patterns around times/days, and take appropriate action to ensure session availability is optimal and attendance is high (>8 visits per member/month). Liaise with other Lead Coaches to create an Events Calendar that includes group-wide events (NFG, for example) as well as site specific (social) events to help generate and foster community and, subsequently, improve retention. Monitor customer satisfaction via questionnaires as well as pushing for reviews on search platforms and similar (Google Reviews, Facebook, Trustpilot etc).
K.O.3

Work with the GM to ensure all areas of the facility are in full working order: Ensure all daily, weekly, monthly, 6-monthly and annual checks are being completed Ensure all equipment is cleaned and maintained to avoid 'down-time'. Ensure non-training areas of the facility are cleaned and maintained to the highest standards. Conduct monthly 'Kit Audits' to ensure all equipment is in good working order and manage any relevant maintenance contracts to proactively reduce 'down-time'. Ensure that our club is at showroom standard at all times. To react quickly and efficiently to any issue.
K.O.4

Support optimal utilisation of back end systems to improve efficiency as well as member experience - become a 'Super User' on Dash and GTU.. Manage and run the Myzone function at a site-specific level, in terms of monthly challenges, competitions etc, as well as liaising with other Lead Coaches on group-wide events/challenges.
K.O.5

Work with the Head of Marketing and Branding to execute a content strategy on a site-specific level. Liaise with Head of Content Production to organise testimonials, shoots, and content production and manage team involvement. Liaise with Head of Product to develop and organise the programme specifically for your membership base.

To ensure member satisfaction, and subsequently retention is maintained at a high level.

Ensure gym operations are run in accordance with company S.O.P.s, with a particular focus on equipment maintenance and the gym environment.

Support optimal utilisation of CRM and 'back office' systems to improve customer experience.

Become the point of contact, and lead content production on a site-specific level.

Requirements

Strong leadership qualities with excellent communication skills Demonstrated organisational skills with the ability to manage time effectively under pressure Experience in sales management and administrative tasks Exceptional organisational skills with attention to detail in maintaining standards of cleanliness and safety Ability to motivate and lead a diverse team towards shared goals Previous experience in customer service roles demonstrating professionalism and excellent phone etiquette Personal Training qualifications and a proven track record of being a skilled and experienced coach. High energy and outgoing personality.
This role offers an exciting opportunity for a motivated individual passionate about fitness management to make a positive impact within our organisation.

Job Type: Full-time

Pay: From 28,000.00 per year

Benefits:

Company pension Employee discount Flexitime Gym membership On-site parking Store discount
Work Location: In person