Job Description

Additional Information

Job Number

25152272

Job Category

Rooms & Guest Services Operations

Location

St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Let your passion for discovery become a career. Explore, discover, share, and inspire at St. Pancras London

Masterpiece by Design. Dynamic by Nature

The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary:

At St. Pancras London, the Head Concierge leads the hotels' team of Concierges and Luggage Porters to ensure a five-star luxury lifestyle service in all areas are received by the hotel's guests. Oversees the Concierge operations to ensure the team take and confirm reservations and cancellations for guest requests for internal and external services. Supplies guests with information regarding property amenities, services, room features, and local areas of interest and activities. Responds to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.

Responsibilities:

Here's what your journey with us entails

Developing specific goals and plans to prioritize, organize, and accomplish work. Establishing relationships with local attractions, restaurants, and other businesses to enhance guests' experiences. Ensuring that repeat and VIP guests are receiving appropriate service and ensuring their requests are carried out. Providing warm welcome and anticipation of guest needs throughout their stay. Ensuring the Concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. Working collaboratively with hotel service team in providing exceptional customer service. Having extensive knowledge of the local area, local attractions, entertainment, and landmarks. Knowledge of financial management e.g., ability to understand P&L statements, budgets, forecasting and scheduling. Having ability to effectively manage labour productivity. Ability to use standard software applications and hotel systems. Having knowledge of overall hotel operations as they affect department.

Qualifications/Skills:

Minimum of 2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment. Exceptional interpersonal and communication skills with the ability to interact effectively at all levels. Proven leadership abilities with a track record of successfully leading and motivating teams. Detail-oriented with a passion for delivering excellence in customer service.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

31 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Bonus determined by personal and business performance. Private Medical Health coverage. Pension scheme participation. Life Assurance coverage. Annual Performance Review pay adjustments. Complimentary Gym and spa access. Free St Pancras Experience for you and a guest. Free meals while at work. Dry-cleaning service availability. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 50% discount at any of the St Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Cycle to work scheme. Employee Assistance Programme access. Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefit

Join Our Team:

Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.