Job Description

The role...

Are you a hospitality nerd? A customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team?


As the sole Head Host, you'll report directly to the Assistant General Manager and play a key role in supporting the day-to-day management of a Locke aparthotel. You'll have a strong understanding of how to maintain and enrich the Locke brand, epic people management and a natural flair for delivering service that makes clients rave about their stay (and want to come back).

What it looks like...........

Creating tell-your-mates experiences that make guests want to keep coming back

Being 'in the know' on local goings-on and inspiring guests with new ideas

Acknowledging and acting on guest reviews in a way that shows Locke cares

Handling complaints with a can-do attitude

A systems specialist; resolving payment queries and system errors like the smooth operator you are

Supervising and coaching the Day House Host team and empowering them to do all these things, too

Regularly stepping in for on-call duty

Delegating effectively to keep things running like clockwork

Actively looking for opportunities to grow revenue and occupancy

Helping to organise and deliver events that promote the Locke brand

Identifying upselling opportunities and helping your team do the same

What you will need..........

Love for hosting communities and creating thoughtful spaces

Human-led coaching skills

Hospitality experience

Intuitive customer service

Analytical brain built for problem solving

Strategic thinking and decision-making

Confidence to act quickly and take smart risks based on insight

Strong grasp of spoken and written English

Next-level communication

Impeccable attention to detail

Rock-solid time management

Flexibility and a habit of thinking outside the box

* Confidence using IT systems and software (including Microsoft Office)