Job Description

AG Hotels Group is seeking a seasoned and highly organised professional to join our team as

Head Housekeeper

at our newly acquired

Beacon Hotel in Cardiff

.

As the Head Housekeeper, you will lead and manage all housekeeping operations, ensuring impeccable cleanliness and exceptional guest satisfaction. You will be responsible for maintaining our high standards across guest rooms and public areas, training and developing your team, managing inventory, and coordinating with other departments to ensure a seamless guest experience.

Flexibility to work weekends and bank holidays is required for this role.

Responsibilities:

Recruit, mentor, and supervise staff to ensure consistent high performance. Assign daily tasks and ensure all areas of the hotel are cleaned and maintained to the highest standards. Conduct regular audits to ensure cleanliness and adherence to established procedures. Manage and coordinate the inventory of housekeeping supplies, linen, and equipment. Respond to guest requests and complaints promptly and professionally. Maintain a working knowledge of health and safety regulations and ensure compliance within the department. Collaborate with other departments, such as front desk and maintenance, to ensure smooth operations and guest satisfaction. Monitor and control departmental expenses within budgetary guidelines. Ensuring that any maintenance issue is reported on time to the maintenance department. Any other reasonable work as assigned by senior management

Requirements:

Previous experience in a supervisory role within the housekeeping department Excellent leadership and team management skills Strong attention to detail and organizational skills Knowledge of cleaning procedures and best practices Ability to work effectively in a fast-paced environment * Excellent interpersonal and communication skills