Job Description

40 Hours per week flexible over 7 days.

13.00 per hour

Duties

1.1 To lead and oversee the housekeeping and laundry functions within Malsis Hall Care Home, ensuring a clean, safe, and comfortable environment for Service Users, staff, and visitors.

1.2 To manage and support the housekeeping team, ensuring that all areas of the home are maintained to a high standard and in accordance with health, safety, and infection control regulations.

1.3 To contribute to the overall wellbeing and recovery of Service Users by promoting a calm, welcoming, and therapeutic atmosphere.

1.4 To ensure compliance with all company policies, CQC Fundamental Standards, and best practice in infection prevention and control.

2.1 Supervise and support the housekeeping team to deliver high standards of cleanliness throughout the home.

2.2 Develop and maintain daily, weekly, and deep-cleaning schedules for all areas.

2.3 Carry out and record regular environmental and cleanliness audits.

2.4 Oversee laundry operations for bedding and household linen, ensuring efficient turnaround and infection control compliance.

2.5 Ensure all cleaning equipment and materials are stored, maintained, and used safely and economically.

2.6 Liaise with the maintenance team to report and resolve any defects or safety issues promptly.

2.7 Promote a safe and homely environment that respects Service Users' privacy and dignity.

2.8 Promote the rights and dignity of each Service User, ensuring their comfort and safety are always prioritised.

2.9 Organise rotas, monitor attendance, and ensure adequate staffing levels.

2.10 Provide supervision, support, and ongoing training to the housekeeping team.

2.11 Induct new staff and ensure all team members are familiar with policies, cleaning standards, and infection control requirements.

2.12 Conduct regular team meetings and communicate effectively with management.

2.13 Ensure compliance with COSHH regulations and maintain up-to-date data sheets and risk assessments.

2.14 Adhere to infection prevention and control standards, including waste disposal and PPE use.

2.15 Contribute to internal and external quality and health & safety audits.

2.16 Report accidents, hazards, or near misses promptly to management.

2.17 Monitor and order cleaning and laundry supplies, ensuring effective stock control.

2.18 Manage budgets efficiently and minimise waste.

2.19 Keep accurate inventory and purchasing records.

3.1 Ensure all information of a confidential nature gained in the course of duty is not divulged to third parties, in accordance with company policy and Data Protection legislation (GDPR 2018).

3.2 Notify the Registered Manager or person in charge as soon as possible if unable to attend work, and upon return from any period of absence, complete the required return-to-work process.

3.3 Ensure the security and safety of the Care Home, Service Users, staff, and visitors are maintained at all times, following company procedures.

3.4 Ensure all equipment used for housekeeping tasks is cleaned and maintained after use, reporting any faults immediately to the Head Housekeeper.

3.5 Comply with all company policies and procedures, including Safeguarding, Health and Safety, Infection Prevention and Control, and Equal Opportunities.

3.6 Ensure the safe and efficient use of resources and promote environmentally responsible working practices.

3.7 Undertake any other reasonable duties within the scope of the post as requested by the Deputy Manager or Registered Manager.

4.1 Liaise with the Deputy Manager, Registered Manager, or Person in Charge regarding cleaning requirements or concerns, and record or escalate issues appropriately.

4.2 Communicate effectively with Service Users, families, colleagues, and visitors, always representing Malsis Hall in a professional manner.

4.3 Participate in staff meetings, handovers, and other communication processes to ensure effective teamwork and consistent service delivery.

4.4 Communicate respectfully and professionally with Service Users, colleagues, and visitors at all times, in line with the home's values.

5.1 Represent Malsis Hall positively with visitors, professionals, and regulators, ensuring high standards of presentation throughout the home.

5.2 Support quality improvement initiatives and contribute ideas for service development.

5.3 Uphold Malsis Hall's values and commitment to providing excellent, compassionate care environments.

6.1 Complete all mandatory and refresher training (i.e., Infection Prevention and Control, COSHH, Fire Safety, Safeguarding, etc.) as required by Company policy.

6.2 Maintain the professional knowledge and competence required to fulfil the role and participate in regular supervision, appraisal, and personal development planning.

6.3 Take responsibility for identifying personal learning needs and opportunities for continuous professional development.

7.1 The post-holder is expected to lead by example, demonstrating a professional, friendly, and supportive attitude towards Service Users, staff, visitors, and external partners. They should promote a culture of excellence, ensuring high standards of cleanliness, presentation, and infection control are consistently achieved throughout the service. The Head Housekeeper should embody and promote Malsis Hall's values, fostering a positive, caring, and welcoming environment that enhances the overall quality of life for Service Users.

7.2 Work flexibly to meet operational and service needs, including the coordination of rotas and cover for weekends and public holidays as required. The post-holder will ensure appropriate staffing levels, effective task allocation, and smooth day-to-day running of the housekeeping function.

8.1 Develop and maintain positive working relationships with Service Users, colleagues, visitors, carers, professionals, and regulatory bodies, ensuring effective communication and teamwork.

8.2 Work collaboratively with the care and clinical teams to support a therapeutic and person-centred environment.

8.3 Work collaboratively with all other departments within Malsis Hall to maintain a safe, clean, and welcoming environment.

Must have experience as a cleaner

Must have the ability to work independently

Must be proficient in cleaning and meeting infection control standards

Must have an understanding of issues of data protection and service user confidentiality

Able to work as part of a team

Have excellent communication skills, both verbal and in writing

Please note a full enhanced disclosure will be required to be completed before commencing employment.

40 Hours per week, flexible over 7 days

13.00 per hour

For more information contact

caitlinwells@echouk.net

01535286240

Job Type: Full-time

Pay: 13.00 per hour

Expected hours: 40 per week

Benefits:

Discounted or free food
Work Location: In person