Job Description

Royal Surrey Hospital is seeking a dynamic and passionate individual to join our team during an exciting period of transformation. As a leading general hospital and specialist centre for cancer services, we are committed to delivering exceptional patient care and driving innovation across our services. Our recent developments, including the construction of a state-of-the-art Cancer and Surgical Innovation Centre, highlight our dedication to advancing healthcare and improving patient outcomes.
We are currently undergoing significant changes within our Patient Access Service, focusing on enhancing our digital capabilities and capacity. Our vision is to provide compassionate, efficient, and accurate scheduling services that ensure seamless access to quality healthcare for every patient. We aim to guarantee that every patient has the right appointment at the right time and can receive timely information regarding their appointments. Our goal is to make the booking process smooth and stress-free, empowering patients to take control of their care.
We are looking for a senior leader with operational experience and expertise in managing large-scale digital programmes. The successful candidate will oversee the operational management of the Patient Access, Immunology and Allergy, and some Hospital Transport services. They will lead review and reform programmes, specifically targeting improvements in booking practices to enhance our service delivery.
Main duties of the job
Lead and manage a diverse SBU of SBU's across DCSS in line with the Trust mission, vision and values to achieve the Trust corporate objectives. Across this SBU you will ensure balanced and effective clinical governance across quality and safety, finance and performance domains
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than xc2xa345 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Details
Date posted
04 June 2025
Pay scheme
Agenda for change
Band
Band 8c
Salary
xc2xa376,412 to xc2xa387,723 a year Per annum (pro rata) inc HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
384-AR-EMF18497
Job locations
Royal Surrey County Hospital
Egerton Road
Guildford
GU2 7XX
Job description
Job responsibilities
Please see the attached job description and person specification
This role is responsible for effective leadership, co-ordination and operational management of a SBU of SBUs across DCSS. This role will be responsible for leading on strategic and redesign projects together with the Lead Clinicians (medical and non-medical) for the SBU. The role with deputise for the DCCS triumvirate as requested. The role pulls together all areas of Outpatients including the nurse service. The role expands into other Diagnostic Services that are considered front line access services. The other key aspect is that this role is the Lead in delivering a comprehensive transformation strategy across all aspects of Outpatient Services both at RSFT and in the Community. The post holder will also form part of the Senior Divisional Management Team reviewing the Diagnostic strategy for the Division.
If you are a kind and passionate individual who embraces our core values and can work collaboratively with other services to achieve our goals, we encourage you to apply. For any questions or interest in the role, please contact Jo Michie, Associate Director of Nursing for the DCSS division, or Hayley Connoley, Associate Director for DCCS.
We look forward to welcoming you to our team at Royal Surrey Hospital! Job description
Job responsibilities
Please see the attached job description and person specification
This role is responsible for effective leadership, co-ordination and operational management of a SBU of SBUs across DCSS. This role will be responsible for leading on strategic and redesign projects together with the Lead Clinicians (medical and non-medical) for the SBU. The role with deputise for the DCCS triumvirate as requested. The role pulls together all areas of Outpatients including the nurse service. The role expands into other Diagnostic Services that are considered front line access services. The other key aspect is that this role is the Lead in delivering a comprehensive transformation strategy across all aspects of Outpatient Services both at RSFT and in the Community. The post holder will also form part of the Senior Divisional Management Team reviewing the Diagnostic strategy for the Division.
If you are a kind and passionate individual who embraces our core values and can work collaboratively with other services to achieve our goals, we encourage you to apply. For any questions or interest in the role, please contact Jo Michie, Associate Director of Nursing for the DCSS division, or Hayley Connoley, Associate Director for DCCS.
We look forward to welcoming you to our team at Royal Surrey Hospital!
Person Specification
Qualifications
Essential

• Degree (or equivalent) in a relevant profession
• Relevant post-graduate professional qualifications at a Masters to Doctorate level (or equivalent)
• Evidence of continuing professional development

• Demonstrates successful management and leadership at a senior NHS (or equivalent) level
• Demonstrably able to successfully utilise own in-depth professional and leadership knowledge from within a relevant profession to lead the SBU
• Demonstrates knowledge and experience to successfully: budget hold a number of complex budgets; implement business planning; deliver key targets; work under pressure / to defined timescales; implement and develop new services & business cases; improve service delivery, patient experience and quality of care; implement organisational change management; manage contracts and tenders; market these services
• Demonstrates knowledge and experience to lead all aspects of clinical governance (Quality/Safety, Performance & Finance) pertaining to this complex SBU and mitigate/manage Trust-wide impact
• Demonstrates the knowledge and skills to implement research and clinical audit within a range of complex services
• Demonstrates applied knowledge of the context and background driving the aims of: current healthcare policy; national guidance; Commissioning (health and social care); and appreciate the implications of this on engagement of the SBU within the Division, Trust and wider health and social care economy

• Degree (or equivalent) in a relevant profession
• Relevant post-graduate professional qualifications at a Masters to Doctorate level (or equivalent)
• Evidence of continuing professional development

• Demonstrates successful management and leadership at a senior NHS (or equivalent) level
• Demonstrably able to successfully utilise own in-depth professional and leadership knowledge from within a relevant profession to lead the SBU
• Demonstrates knowledge and experience to successfully: budget hold a number of complex budgets; implement business planning; deliver key targets; work under pressure / to defined timescales; implement and develop new services & business cases; improve service delivery, patient experience and quality of care; implement organisational change management; manage contracts and tenders; market these services
• Demonstrates knowledge and experience to lead all aspects of clinical governance (Quality/Safety, Performance & Finance) pertaining to this complex SBU and mitigate/manage Trust-wide impact
• Demonstrates the knowledge and skills to implement research and clinical audit within a range of complex services
• Demonstrates applied knowledge of the context and background driving the aims of: current healthcare policy; national guidance; Commissioning (health and social care); and appreciate the implications of this on engagement of the SBU within the Division, Trust and wider health and social care economy