Job Description

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.



1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

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Job Details

Head of Business Intelligence & Data

Hemel Hempstead (Hybrid - min 3 days/ week in office)

Annual salary + bonus and benefits

We're seeking a data-loving leader with a passion for using insights to make a real difference to our business as Head of BI & Data. You will play a crucial role in guiding Haven as you transform data into actionable strategies, enhancing park performance and supporting investment planning. We want you to leverage the power of AI and automation to enhance personalisation, forecasting, and guest experiences. With a focus on clear, accessible insights and smart reporting, you'll help teams across the business make confident, data-driven decisions every day

Your Opportunity:

To learn, develop and become an expert in a key area of the business by:

Shaping and delivering a clear BI & data strategy that supports business goals, promoting a data-led approach across all areas of the organisation. Leading the creation of easy-to-use dashboards, KPIs, and reporting tools that give teams the insights they need -- from park teams to senior leaders. Driving data quality, governance, and architecture while partnering with Tech and third-party experts to ensure the right tools and infrastructure are in place. Exploring and embedding AI and automation to unlock smarter forecasting, guest personalisation, and operational efficiencies that make a real difference. Inspiring and developing a brilliant BI & data team, cultivating a supportive, inclusive culture that brings data stories to life and helps everyone become confident using insights.

What we'd like you to bring:

A skill for turning complex data into clear, engaging visuals and stories that everyone can understand and act on. A curious, analytical mindset with a structured approach to solving problems and uncovering opportunities. Practical experience with measurement, incrementality, and building impactful Sales & Commercial reporting. Demonstrated ability to lead -- showing you can build, inspire, and guide a high-performing team while balancing guest, team, and business needs. Extensive experience using tools like Tableau and Snowflake for data visualisation, analytics, and engineering A keen interest in facilitating AI adoption and contributing to the evolution of our work practices

What's In It For You?

Holiday allowance that rises with service, plus a 'Holiday Buy Scheme' Annual bonus 20% discount on both Haven and Warner Hotels holiday for you, family and friends Comprehensive wellbeing support Access to the Bourne Leisure corporate box at the O2 Arena ,London Exclusive discounts with corporate partners Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.


Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.



We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.