Job Description

Team:

Business Operations

Location:

Paddington, London

Employment status:

Full-time

Reporting to:

Chief Operating Officer

Working week:

Monday-Friday

About Hyperlayer:

Hyperlayer is a B2B product company, building a platform to revolutionise the world of payments. Hyperlayer transforms digital wallets into smart wallets that change the way people, and businesses, spend money. Wallets powered by Hyperlayer let consumers withdraw money from multiple accounts with a single tap, for a specific purpose.





Our platform enables capabilities such as connecting specific accounts with targeted brand spending, it gives merchants and customers access to cutting-edge rewards, and since spending is social, Hyperlayer supports group saving, sharing and spending. All in one platform.





Hyperlayer is working with large retailers and financial institutions. Our product introduces innovation to these industries to create solutions: helping consumers, families, and groups improve their financial wellbeing by making their money go further.

About the role:

We are looking for a Head of Business Operations to lead our Business Operations team. This is a high-impact role where you'll play a central part in supporting our sales and back office functions across multiple product lines and global regions.





You'll manage and grow the Business Operations team (Associates and Senior Associates) while being a hands-on leader who ensures we deliver outstanding commercial support.

Key Responsibilities:

Lead and scale the Business Operations team - managing, coaching, and developing Associates and Senior Associates. Partner closely with the sales team across different product lines to deliver high-quality sales materials, client-specific decks, and research that give us an edge in pitches and workshops. Own and scale the sales collateral function - ensure all materials (presentations, one-pagers, research, mock-ups) are high quality, consistent, and up to date. Build and manage a central knowledge hub (SharePoint/other platform) where sales teams can easily access, search, and use the right materials. Oversee strategic projects for leadership, including investor communications, cross-market analysis, and operational improvements. Ensure global alignment - adapting sales support to the nuances of North America, Asia Pacific, UK, and EU markets. Contribute to client engagement - joining key meetings and workshops to understand client needs firsthand. Foster a data-driven culture - using metrics and insights to improve how we sell, operate, and grow. Work with tools like Hubspot, Figma, SharePoint, and PowerPoint, while driving adoption of best practices and new tools as needed.

You should apply if you have:

Proven experience in business operations, sales enablement, or commercial strategy, ideally in fintech or financial services. Several years of experience in a top-tier consulting environment (e.g. McKinsey, BCG, Bain, or similar), with a track record of delivering structured, high-quality outputs under pressure Demonstrated ability to own and scale sales enablement processes, not just support them. Experience managing and mentoring teams, with a track record of building high-performing operations functions. Deep understanding of the finance, banking, and rewards landscape, especially across North America, Asia Pacific, UK, and EU. Proficiency with Hubspot, SharePoint, PowerPoint, and ideally Figma. A data-driven approach to tracking performance and optimising resources. Strong communication skills with the ability to craft compelling narratives for clients, partners, and investors. A balance of strategic ownership and hands-on delivery - comfortable both setting direction and rolling up your sleeves.

How to apply

Please click on the 'Apply' button, you will be asked to provide an updated CV and answer some questions. For further information about this vacancy, you can contact us at: people@hyperlayer.com.





We will not be offering UK work visa sponsorship for these roles. Candidates will need an existing non-sponsored right to work in the UK.

Working at Hyperlayer

At Hyperlayer we are proud of our in-office culture. It makes a real difference to the working atmosphere and maximises collaboration in and across teams. This is critical to how we work and learn. Also, we think it makes for a great workplace!





We value our team and are proud to offer some great benefits:


A performance-based employee bonus scheme. 25 days annual leave plus bank holidays, a day off on your birthday, and an additional day per year of tenure to a maximum of 30. Critical illness and life insurance cover. AXA PPP Health Insurance, including gym offers. Cycle-to-work scheme. Referral bonus scheme. Workplace nursery scheme

Equity, diversity, and inclusion

Hyperlayer's mission is to make a positive impact on people's lives, making it easier for everyone to manage their money.



Hyperlayer's commitment to equity, diversity, and inclusion is a key part of this; it helps us better serve our customers, employees, and business partners from every background.



We are constantly learning and striving to do better, and we expect all staff to actively take part in this process.

Data Privacy

As part of our recruitment process, Hyperlayer Limited collects and processes personal data relating to job applicants.



We are committed to being transparent about how we collect and use this data and to meeting our data protection obligations. To read more click here.