Job Description

About Us

At

Chapter 2

, we're not just scaling businesses--we're reshaping the future of talent acquisition with

passion, loyalty, and an unwavering commitment to results

. By blending people, processes, and cutting-edge technology, we've redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.


As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fueling our momentum with

honesty,

collaboration, and a shared vision.


We are

relentless

in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn't just about recruitment--it's about building long-term success for our clients.


We are loyal to our clients, to our vision, and most importantly, to each other--because we know that true success is built together.


Chapter 2 - A scalable talent solution.

For more information, please watch the Chapter 2 Evolution

https://youtu.be/Fiap-bVnscY

The Role:

Head of Clinical Services

Sector:

Health Tech / Private Healthcare

Type:

Permanent

Location:

South East England, Hybrid working, 2-3 days per week in office, future presence in London may be discussed

Direct Reports:

Managing up to 5 Clinical Team Leads

Parking:

Free parking onsite at the South East England office

Hours:

Monday to Friday, 9am-6pm (1-hour lunch), please note due to this role requiring a candidate being GMC qualified, the client would consider someone 4 days a week.

Salary:

Negotiable DOE + Benefits

Why This Role

A fast-scaling, innovation-driven healthcare organization is seeking a Head of Clinical Services to lead the development and delivery of safe, efficient, and forward-thinking care models. Operating at the intersection of technology, private healthcare, and regulated therapies, this role is critical in building a clinically excellent and commercially scalable service offering. You'll shape strategy, guide clinical teams, and drive operational innovation in a high-growth, regulated environment.

Key Responsibilities

Commercial & Growth Orientation

Balance clinical quality with operational and commercial performance Contribute to P&L oversight, pricing models, and commercial forecasting Identify and support opportunities to optimize revenue and cost efficiency Influence product and marketing initiatives to support patient acquisition, engagement, and retention Represent clinical interests in commercial partnerships and external stakeholder conversations

Leadership & Strategy

Lead and develop clinical teams to ensure delivery of safe, high-quality care Set and execute clinical strategy aligned with industry standards and regulated treatment frameworks Partner with executive leadership to shape business direction, product strategy, and service expansion Drive continuous improvement through evidence-based practices and innovative care models

Innovation & Technology in Care

Collaborate with cross-functional teams to enhance telemedicine platforms and digital patient journeys Leverage technology to deliver compliant and accessible treatments Support the introduction of new services, therapies, and digitally enabled care pathways

Operational & Regulatory Excellence

Ensure full compliance with GMC, CQC, and relevant medical legislation and guidance Lead on patient safety, risk management, adverse event protocols, and clinical governance Play a hands-on role in operational delivery, particularly during periods of growth or service transformation

Team Development

Recruit, mentor, and retain high-performing clinical staff aligned with the organization's mission Build a culture of learning, excellence, and innovation across clinical teams Guide clinical team leads to support performance, quality, and morale

What You Bring

GMC-registered medical doctor in good standing (Essential) Experience in private healthcare, healthtech, or direct-to-consumer digital health services Exposure to or a strong interest in patient treatment pathways Familiarity with direct-to-consumer health tech platforms, including telemedicine or digital health solutions. A proven track record of clinical leadership with commercial insight and business acumen Experience with medical treatments, patient management, and associated regulations * Comfortable working in high-growth, regulated, and tech-enabled environments