Job Description

Job Title: Head of Commercial Property (Midlands)

Summary of role and responsibilities

Seeking applicants available to work out of any of our Midlands offices. You will be responsible for the professional lead and supervision of your team and delivery of a professional service by your team to external and internal clients. You will achieve the required operational, financial and client service performance standards as well as fully contributing to the overall successful departmental and firm performance, effective business development and case intake.

Main duties and responsibilities of the role:

Strategy and Leadership

Manage and supervise your team

Monitor performance in relation to case handling and client demands

Manage and monitor budgets, targets and financial performance

Actively seek and identify opportunities for growth of your team's fee earning capacity

Provide inspirational leadership to your team including recruitment and supporting your team members as required

Work closely with other regional HOD's to ensure consistency in approach and delivery of service across HCB Solicitors

People Management

Carry out supervision and one to one's with Fee Earners to ensure the efficient and effective delivery of legal services to our clients, as well as providing excellent client service

Assist in recruitment processes and interviewing potential candidates

Conduct appraisals and set objectives and targets for your team

Ensure that your team achieves their agreed performance targets by using consistent and clear leadership in the management of individual performance and targets

Lead your team, directly managing fee earners

Coach, develop and support fee earners to achieve excellent people leadership practice

Work with the HR Team to optimise the recruitment and retention of staff in your team

Take on trainees when and where necessary and ensure they receive proper training and supervision

Be a role model to your team

Technical

Ensure cases are progressed appropriately and client satisfaction is delivered by your team in a compliant way

Be available to advise on high profile cases and complex matters when necessary

Identify and close gaps in specific types of work within your team by training, mentoring and supervision

Identify changes in law and procedure in your team's specific areas of work, ensuring all members of your team undertake appropriate training in a timely manner

Case Handling

Ensure monthly file reviews are carried out in accordance with our policy

Delegate and supervise tasks to junior team members where appropriate

Monitor time recording by your team to ensure accuracy

Ensure client files are maintained by your team and in good order in accordance with Lexcel and other quality assurance requirements

Manage bad/outstanding debt

Ensure capture and logging of business sources for all new matters on ALB

Promote client feedback through platforms used by HCB

Deal with complaints at first instance to avoid escalation to Resolve Legal or Legal Ombudsman

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Experience:

commercial property solicitor: 5 years (required)
Licence/Certification:

Practising Certificate (required)
Work Location: In person