Job Description

About The RoleAs a senior post holder and leader within Manchester City Council this role will provide strategic leadership to the Councils Revenues Service within the Revenues, Benefits and Customer Services Unit.The role will have overall accountability for all elements of the Councilxe2x80x99s Revenues Service, delivering a centre of excellence for the Councilxe2x80x99s billing and collection services. This includes leadership of the Councilxe2x80x99s Council Tax Service, Business Rates Service and the recovery of other money and debts owed to the Council including Adult Social Care, benefit overpayments and all other miscellaneous debt.The post holder is the senior strategic lead and subject matter expert for the Councilxe2x80x99s Council Tax and Business Rates servicexe2x80x99s and how this links into the Councilxe2x80x99s wider budget and commissioning strategies and plans. This is in relation to strategic budget and collection arrangements and the management of local discretionary budgets, costs collection and bad debt provision.The post holder has responsibility for the development and delivery of short, medium and long term collection and recovery strategies, initiatives and activities for the Council, maximising revenue for the Council to fund essential Council Services.Through visionary and effective strategic leadership of the Councils Revenues Service this role will ensure that strategic, operational and performance targets are achieved and maintained across a range of key Council service areas including Council Tax and Business Rates, and the recovery of other money and debts owed to the Council including Adult Social Care, benefit overpayments and all other miscellaneous debt, maximising revenue for the Council to fund essential Council Services.This role will also lead the development and delivery of strategies, policies and initiatives to support residents and families who are facing financial hardship and therefore struggling to pay, working across organisational boundaries and with key partners to provide excellence in service provision.For an informal discussion, please contact the hiring manager, Lee Owen Head of Revenues, Benefits & Customer Services at lee.owen@manchester.gov.uk to arrange a convenient time to discuss the role.Closing date 25th May 2025Interviews in person w/c 2nd June 2025About the CandidateEssential requirements for the role:Experience of successful strategic leadership of a high performing Revenues function or similar within a Local Government setting or similar size organisation.A proven ability to harness the full commitment and responsibility of all staff and key stakeholders in delivering the Organisation and Service vision.Experience of developing and implementing strategic ideas and objectives into practical, well organised plans with a focus on results, standards and objectives on time to quality, within budget and to reprioritise, plan and organise own and othersxe2x80x99 work effectively to ensure these are met.Excellent financial planning skills to develop short, medium and long term financial plans with an ability to budget proactively with large, high-risk or volatile elements being identified and cross-referenced to operational activity. The ability to understand and challenge all costs to identify further efficiencies and to develop strategies, initiatives and activities to maximise income through the effective collection of monies owed to the Council.A skilled communicator at all levels who exhibits integrity and creates rapport, trust and confidence.Proven ability to exert positive influence over the performance of others, promoting othersxe2x80x99 self-esteem, inspiring trust and fostering confidence in othersxe2x80x99 ability to achieve high standards, thereby embedding a high performance orientated culture which supports the delivery of high quality services to the community.Possess excellent problem solving skills operating at a senior level with the Ability to react to immediate problems of a highly complex nature with associated risk factors and deliver pragmatic solutions sometimes under extreme pressure.Experience of setting clearly defined objectives, plans, business activities and projects well in advance and takes account of risks and changing circumstances; identifying and organising resources and managing time effectively whilst setting and monitoring performance against key milestones and deadlines.Demonstrates sound business intelligence and decision making with an ability to identify commercially viable solutions and opportunities.Possess highly developed written communication skills and evidence of producing high quality strategic and complex policy and financial based documents.The experience below would be beneficial but is not essential:Possess IRRV qualification or Diploma in Management or substantial, successful experience in the field.About UsWexe2x80x99re the local council for one of the UKxe2x80x99s most vibrant and diverse cities.Working for Manchester isnxe2x80x99t just a job xe2x80x93 itxe2x80x99s an opportunity to contribute to a city that leads change and transforms lives. Whether itxe2x80x99s strengthening communities or driving innovation in public services, youxe2x80x99ll play a vital role in creating opportunities and shaping a brighter future for everyone.is our vision for a fairer, greener, and healthier city xe2x80x93 a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We xe2x80x98own itxe2x80x99 and wexe2x80x99re not afraid to try new things
• Wexe2x80x99re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - Youxe2x80x99ll be enrolled in the UKxe2x80x99s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City CouncilAt Manchester City Council, wexe2x80x99re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the "Accessibility tools" button at the top of our . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.Guaranteed Assessment SchemeWe guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join UsWexe2x80x99re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email .What we will need from you if youxe2x80x99re successfulIn accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.Pre-Employment ChecksIf you are successful in securing a position with us, the pre-employment checks required will depend on the role youxe2x80x99ve applied for. As a guide, these checks may include:

• Proof of Right to Work: Youxe2x80x99ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: Wexe2x80x99ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, wexe2x80x99ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.Other relevant informationWe want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, wexe2x80x99ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.For more information about the role, please ensure that you read the role profile attached.. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

Manchester City Council